{ "common": { "ok": "Ok", "download_pdf": "Download PDF", "print": "Print", "yes": "Yes", "no": "No", "error": "There is an error, please try again later", "required": "This field is required!", "clear": "Clear", "show_more": "Show more", "show_less": "Show less", "save": "Save", "send": "Send", "cancel": "Cancel", "close": "Close", "any": "Any", "multiple": "Multiple", "not_available": "N/A", "all": "All", "please_select": " Please Select", "continue": "Continue", "search": "Search", "processing": "Processing", "remove": "Remove", "return": "Return", "back": "Back", "system_name": "System", "autocomplete_search": "Start typing to see the results...", "empty_search_result": "There are no more items.", "none": "None", "enter_your_message": "Enter your message", "enter_message": "Enter message", "confirm_close": "Changes have been made. If you leave they will be discarded. Proceed with closing?", "time_periods": { "today": "Today", "last_7_days": "Last 7 Days", "last_30_days": "Last 30 Days", "date_range": "Date Range", "date_range_value": "Date ({{from}} - {{to}})" }, "clear_all": "Clear All", "reset_all": "Reset All", "apply": "Apply", "filters": "Filters", "enter_text": "Enter Text", "retry": "Retry", "copyright": "© {{year}} Helio Inc.", "enable": "Enable", "disable": "Disable", "change": "Change", "add": "Add", "time_period": "Time period", "step_x_of_x": "Step {{current}} of {{total}}", "user": "User", "statuses": "Statuses", "unknown": "Unknown", "submit": "Submit", "other": "Other", "select_one": "Please select one", "choose_file": "Choose File", "file_too_large": "File you have chosen exceeds size limits. Please upload a file smaller than {{size}}MB.", "email_attachment_too_large": "File {{fileName}} exceeds size limits. Please upload a file smaller than {{size}}MB.", "upload_error": "Error while uploading attachment, please try again later.", "upload_success": "Upload was successful.", "upload": "Upload", "default_avatar": "#", "voice": "Voice", "chat": "Chat", "bot": "Bot", "delete": "Delete", "close_window_title": "Close window", "close_window_message": "{{action}} If you have completed your request, please close this form.", "my_emails": "My Emails", "team_emails": "Team Emails", "my_tickets": "My Tickets", "team_tickets": "Team Tickets", "my_sms": "My Messages", "team_sms": "Team Messages", "overflow_value_1k": "1K+", "route_leaving_confirmation_message": "Leave without saving changes?", "route_leaving_leave_button": "Leave", "insert": "Insert", "date_input_assistive_text": "MM/DD/YYYY", "update": "Update", "idle_warning": "You will be automatically logged out in a minute...", "see_more": "See More", "see_less": "See Less", "warning": "Warning", "reset_to_default": "Reset To Default", "undo": "Undo", "add_another_document": "Add another document", "skip_cache": "If you're not seeing your appointment(s), refresh to fetch the latest data and bypass any caching mechanisms that may hinder up-to-date information.", "hide_reply_box": "Hide reply box", "show_reply_box": "Show reply box", "warning_info_leaving": "Leave without saving changes?" }, "app": { "error_loading_parameters": "Error loading parameters, please try again later", "loading_parameters": "Loading application parameters, please wait..." }, "login": { "title": "Run your medical office efficiently.", "subtitle": "Cloud based software for medical offices.", "loginButton": "Sign In", "session_timeout": "Session timeout", "session_timeout_description": "Your session timed out. Please login again.", "session_timeout_guest": "Your previous session timed out. Please wait...", "re-login_required": "Re-Login Required", "will_be_logged_out_in": "You will be automatically logged out in:", "session_duration": "Maximum session duration is 10 hours. \nYou can logout now and log back in to continue working.", "dismiss_re-login": "Dismiss", "re-login_now": "Re-Login Now", "re-login_required_header": "Re-Login Required", "re-login_required_in": "in {{time}}", "user_problem": "There is a problem with your user account. Please contact your administrator", "user_inactive": "Your access to Helio has been disabled. Please contact your administrator." }, "user_profile": { "statuses": { "afterwork": "After work", "offline": "Offline" }, "my_settings": "My Settings", "my_stats": "My Stats", "my_status": "My Status", "sign_out": "Sign Out" }, "navigation": { "dashboard": "Dashboard", "tickets": "Tickets", "all_tickets": "All Tickets", "contacts": "Contacts", "email": "Email", "public_links": "Public links", "sms": "Sms", "calls": "Calls", "chat": "Chat", "users": "Users", "blacklists": "Blocked Access", "users_bulk": "Add Users In Bulk", "configurations": "Configurations", "reports": "Reports" }, "footer": { "hotspots": "Hotspots", "status": "Statuses" }, "tickets": { "title": "Tickets", "new": "New", "assign": "Assign", "agent": "Agent", "export": "Export", "channel": "Channel", "subject": "Subject", "id": "Id", "due_in": "Due In", "created_on": "Created", "created_for": "Created For", "status": "Status", "priority_label": "Priority", "ticket_type": "Ticket Type", "action": "Action", "set": "Set", "all_tickets": "All Tickets", "my_tickets": "My Tickets", "only_open_tickets": "Active tickets", "solved_and_closed_tickets": "Solved & closed tickets", "custom_filters": "Custom filters", "show_all": "Show All", "search": "Search tickets", "search_assignees": "Search", "created": "Created", "closed": "Closed", "type": "Ticket Type", "reason": "Reason", "reasons": "Reasons", "multiple_reasons": "Multiple reasons", "multiple_subjects": "Multiple subjects", "multiple_subjects_enumerate": "Multiple subjects: {{subjects}}", "multiple_reasons_description": "Multiple Reasons - more than one request was addressed in this ticket.", "no_subject": "No Subject", "assigned_to": "Assigned To", "assign_tickets": "Assign Tickets", "assign_tickets_modal_text": "Select Agent you would like to assign tickets to:", "ticket_created": "Ticket {{ticketNumber}} created successfully", "ticket_creation_failed": "Ticket creation failed.", "search_tag": "Search Tags", "tag_suggestion_placeholder": "Type to filter", "export_failed": "Export operation failed. Please try again later", "priority": { "low": "Low", "medium": "Medium", "high": "High", "critical": "Critical" }, "notifications": { "lab_results": { "error:": "Error getting test results, please try again later.", "view_recent_labs": "View recent labs", "collect_date": "Collect Date", "test": "Test", "published": "Published" } }, "statuses": { "1": "Open", "2": "On hold", "3": "In Progress", "4": "Solved", "5": "Closed" }, "types": { "default": "Default", "callback": "Callback", "business_office": "Business Office", "established_patient": "Established patient", "facility": "Facility", "new_patient": "New Patient", "lab": "Lab", "pharmacy": "Pharmacy" }, "filter": { "callbacks": "Callbacks", "unread_email": "Unread Email", "unread_sms": "Unread SMS", "filter_tickets": "Filters", "reset_all": "Reset All", "statuses": "Statuses", "time_period": "Time period", "state": "State", "priority": "Priority", "channel": "Channel", "interaction_origin": "Interaction Origin", "ticket_type": "Ticket Type", "reason": "Reason", "department": "Department", "office_location": "Office/Location", "assigned_to": "Assigned to", "unassigned": "Unassigned", "tags": "Tags", "fetch": "Apply", "from_date": "From", "to_date": "To", "states": { "all": "All", "overdue": "Overdue", "unassigned": "Unassigned", "archived": "Archived" }, "time_periods": { "today": "Today", "last_7_days": "Last 7 Days", "last_30_days": "Last 30 Days", "date_range": "Date Range" }, "patient_ratings": "Live Support Rating", "bot_ratings": "Virtual Assistant Rating" }, "unassigned": "Unassigned", "due": "Due", "overdue": "Overdue", "pagination": "{{numOfItemsFrom}} - {{numOfItemsTo}} of {{totalCount}}", "rating": "Caller Rating", "ticket_list_actions": { "call": "Call", "ticket_details": "Ticket Details", "patient_details": "Patient Details", "contact_details": "Contact Details", "add_review": "Add review" }, "hover_info": { "patient_title": "Patient", "contact_title": "Contact", "department": "Department", "contact_position": "{{title}} at {{company}}", "view_patient": "View Patient Chart", "view_contact": "View Contact Chart", "mobile_phone": "Mobile Phone", "home_phone": "Home Phone", "category": "Category", "work_main_phone": "Work Main Phone", "work_direct_phone": "Work Direct Phone", "email": "Email", "fax": "Fax", "website": "Website", "address": "Address", "ext": "Ext.", "shipping_address": "Shipping Address", "error_getting_patient_details": "Could not fetch patient details. Please try again later", "error_getting_contact_details": "Could not fetch contact details. Please try again later" }, "hide_closed_solved_tickets": "Closed and Solved Tickets hidden", "show_closed_solved_tickets": "Closed and Solved Tickets included" }, "ccp": { "title": "Contact Control Panel", "logging_in": "Logging in...", "personal_call": "Personal Call", "bot_context": { "header": "Bot Context", "queue": "Queue", "reason": "Reason", "patient_in_collections": "Patient is in collections.", "patient_is_pregnant": "Patient is pregnant!", "pregnancy": "Pregnancy", "patient_with_no_late_appointment": "No appointment in last 3 years", "patient": "Patient", "caller": "Caller", "calling": "Calling", "contact": "Contact", "internal": "Internal Call", "on_behalf_of": "On Behalf Of" }, "note_context": { "header": "Add Ticket Notes", "error": "Failed to add Note", "no_ticket_id": "There is no ticket", "copy_note": "Copy Note", "enter_your_note": "Enter note", "note_add_error": "Could not add note, please try again" }, "extensions_context": { "title": "Internal Contacts", "click_to_dial": "Double click on the name to dial.", "error_loading_extensions": "Extensions could not be loaded. Please try again later", "cannot_redirect_calls": "You cannot transfer calls to this user.", "cannot_redirect_chats_calls": "You cannot transfer chats or calls to this user.", "call_transferred": "New transfer: CALL
To accept close current contact.", "chat_transferred": "New transfer: CHAT
To accept close current contact.", "transferred_person_not_available": "Transfer status: Successful
Agent availability: Will accept transfer after closing current contact." }, "modal": { "aws_connect": "Amazon Connect", "athena_health": "Athena Health", "title_connecting": "Connecting to Services", "title_success": "Connected successfully", "title_fail": "Failed to connect", "desc_connecting": "We are connecting you to following services:", "desc_success": "You are now connected to following services:", "desc_fail": "Contact Control Panel failed to connect to Amazon Connect.", "desc_fail_try": "Please refresh your browser or contact your technical support team at <0>{{email}} if problem persists." }, "sms_context": { "title": "Send SMS Message", "to": "To", "select_template": "Select Template", "send": "Send", "message": "Message", "no_consent": "Messaging to this patient is disabled. This patient did not consent to text messaging.", "patient_number_blocked": "Patient's phone number is blocked.", "contact_number_blocked": "Contact's phone number is blocked.", "unknown_number_blocked": "This phone number is blocked." }, "cannot_update_status_fw_enabled": "To change your status, please turn of call forwarding on your profile.", "could_not_update_to_fw_enabled": "Could not update your status to 'Forwarding Enabled' on AWS Connect. \n You can still get calls/chats", "call_chat_fw_enabled_header": "Calls & Chats are forwarded.", "call_chat_fw_explanation": "When you enable forwarding, you will not get any chats or calls." }, "error": { "error_fallback": "Something went wrong" }, "search": { "search_type": { "patient_id": "Patient ID (XXXXX)", "patient_name": "First Name Last Name or Last Name", "dob": "Date of birth (MM/DD/YYYY)", "phone": "Phone number (310-000-0000)", "contact_name": "Contact Name", "contact_phone": "Contact Phone (310-000-0000)", "ticket_id": "Ticket ID", "patient_or_contact_name": "Patient or Contact Name", "add_contact": "Add New Contact" }, "categories": { "patients": "Patients", "contacts": "Contacts", "tickets": "Tickets" }, "search_results": { "heading_patient": "Patients search results", "heading_contact": "Contact search results", "heading_ticket": "Ticket search results", "empty": "No matches found for \"{{searchTerm}}\"", "heading_error": "Apologies, an error occurred. Please try your query again.", "patient_name": "Patient", "date_of_birth": "Date of birth", "action": "Action", "select": "Select", "first_name": "First name", "last_name": "Last name", "id": "Id", "dob": "Dob", "ssn": "Ssn", "department": "Department", "phone": "Phone", "company": "Company", "position": "Position", "address": "Address", "ticket_id": "Ticket ID", "subject": "Subject", "name": "Name", "ticket_type": "Ticket type", "reason": "Reason", "created": "Created" }, "yearsOld": "yo", "placeholder": " Search", "search_title": "Search For", "recent_searches": "Recent Searches", "no_matching_filter": "No pattern matches to your input.", "search_date_format_not_correct": "Date format is not correct, please use MM/DD/YYYY format", "search_by_phone_no_result": "Please use one of following formats: \n • 310-000-0000 \n •(310) 000-0000\n •3101112222", "search_by_patient_id_no_result": "Please use following format: XXXXX", "search_by_patient_name_no_result": "Please use one of following name formats: \n• First Last (Jane Doe)\n• Last, First (Doe, Jane)\n• Last (Doe)", "search_by_contact_name_no_result": "Please use one of following name formats: \n• First Last (Jane Doe)\n• Last First (Doe Jane)\n• Last (Doe)\n• First (Jane)\n• Company Name (My Company)", "search_contact_by_phone_no_result": "Please use one of following formats: \n • 310-000-0000\n • (310) 000-0000\n • 3101112222" }, "patient": { "header": { "id": "ID", "age": "Age", "sex": "Sex", "dob": "DOB", "ssn": "SSN", "view_in_athena": "View in Athena" }, "phone_types": { "1": "Mobile Phone", "2": "Home Phone" }, "tabs": { "patient_chart": "Patient Chart", "summary": "Summary", "clinical": "Clinical", "insurance": "Insurances", "appointments": "Appointments", "patient_cases": "Patient Cases", "medications": "Medications", "lab_results": "Test Results" }, "summary": { "contact_information": "Contact information", "address": "Address", "home_phone": "Home Phone", "mobile_phone": "Mobile Phone", "work_phone": "Work Phone", "email": "Email", "consent_to_text": "Consent to text", "consent_description": "Applies to automated reminders and notifications from the EHR/EMR system only.", "portal_access": "Portal Access", "contact_preference": "Contact Preference", "outstanding_balances": "Outstanding Balances", "in_collections": "In Collections", "total_balances": "TOTAL BALANCES", "total": "Total", "insurance": "Insurance", "patient": "Patient", "patient_outstanding_balance": "PATIENT OUTSTANDING BALANCE", "statement": "Statement", "payment_plan": "Payment Plan", "prepayment_plan": "Prepayment Plan", "primary_insurance_information": "Primary Insurance Information", "secondary_insurance_information": "Secondary Insurance/s Information", "appointments": "Appointments", "last_appointment": "LAST APPOINTMENT", "no_upcoming_appointment": "There is no upcoming appointment", "no_last_appointment": "There is no last appointment", "upcoming_appointment": "UPCOMING APPOINTMENT", "upcoming_appointments": "UPCOMING APPOINTMENTS", "recent_patient_cases": "EMR Patient Cases", "no_patient_cases": "There is no case for this patient.", "apt_number": "Unit/Apt.", "unit": "Unit ", "apt_number_no_#": "Apt.", "city": "City", "zip_code": "Zip Code", "state": "State", "date": "DATE", "case_description": "CASE DESCRIPTION", "copay": "Copay: ", "status": "Status: ", "error": "Error fetching summary data, please try again", "update_error": "Patient contact information could not be updated. Please try again later.", "update_success": "Patient contact information updated successfully", "profile_pic_alt_text": "Picture of patient", "refresh": "Refresh", "warning": "Warning", "warning_info_leaving": "Your changes have not been saved.", "save_changes": "Save", "discard_changes": "Discard", "cancel": "Cancel" }, "contact_preference": { "mobilephone": "Mobile Phone", "homephone": "Home Phone", "workphone": "Work Phone", "mail": "Email", "portal": "Portal" }, "insurance": { "policy_info": "POLICY INFO", "policy_holder": "Policy Holder", "patients_relation": "Patient's Relation", "dob": "DOB", "group": "Group #", "id_cert": "ID/Cert#", "eligibility_info": "ELIGIBILITY INFO", "status": "Status ", "status_reason": "Status Reason", "pcp": "PCP", "inquiry_date": "Inquiry Date", "message": "Message", "plan_name": "Plan Name", "phone": "Phone", "no_insurance": "No insurance", "unknown": "Unknown", "error": "Error fetching insurance data, please try again", "copay": "Copay:", "eligible": "Eligible" }, "clinical": { "recent_patient_cases": "EMR Patient Cases", "date": "date", "case_description": "CASE DESCRIPTION", "originated_by": "ORIGINATED BY", "error": "Error fetching clinical data, please try again", "no_upcoming_appointments": "There is no upcoming appointments", "no_last_appointment": "There is no last appointment", "lab_results": { "title": "Recent Test Results", "date": "Collected", "description": "Test", "ordered_by": "Ordered By", "portal_status": "Portal Status", "published": "Published", "not_published": "Not Published", "not_ready_yet": "Your test results are not ready yet. Please note that our providers/physicians need up to 3 business days to review your results after we receive them. Laboratories take between 5 to 7 business days to send us back results." }, "medications": { "title": "Recent Medications", "medication": "Name", "ordered_by": "Ordered By", "prescribed": "Prescribed", "description": "Description" }, "cases": { "title": "EMR Patient Cases", "date": "Date", "description": "Description", "source": "Source", "case_number": "EMR CASE NUMBER" } }, "not_found": "Patient with this ID is not found", "activity_panel_header": "Activity", "notes_tab_label": "Notes", "tickets_tab_label": "Tickets", "create_ticket": "Create Ticket", "view_all": "View all", "activity": { "title": "Activity", "title_tooltip": "Note updates from EMR system to Helio refresh periodically.\nNotes from Helio are transfered to the EMR system real-time.", "notes": { "enter_your_note": "Enter your EMR note", "cannot_send_empty": "Cannot send empty note", "note_add_error": "Error adding note", "add-note": "Add note", "sending": "Sending..." } }, "search_heading_result": "Patient search results" }, "redirect_link": { "link_not_active": "This link has expired. Please send us a new request and we will assist you.", "is_error": "Apologies, an error occurred. Please try your query again.", "link_not_valid": "This link seems not to be a valid link. Please check the URL and try again." }, "request-refill": { "notes": "Notes", "medication_to_refill": "Medication to refill", "provider": "Provider/Physician", "location": "Location", "no_medication_found": "You do not have any prescriptions that can be refilled. \nIf you need further assistance, please reach out to our office and we will be happy to assist you.", "error": "There is an error, please try again later", "completed": "Refill request completed", "provider_department_load_failed": "Providers/Physicians or departments could not be loaded. Please try again later." }, "appointment": { "error": "Apologies, an error occurred. Please try your query again.", "data_verified_successfully": "Provided data verified successfully.", "detail_info": "Appointment Detail Information", "detail_info_description": "Date, time, location and other information.", "type": "Appointment Type:", "date": "Date:", "time": "Time:", "provider": "Provider/Physician:", "location": "Location:", "address": "Address:", "reminders_instructions": "Reminders Instructions:", "parking_instructions": "Parking Instructions:", "reSchedule": "ReSchedule", "cancel": "Cancel", "no_appointments": "There are no appointments.", "hot_spots": { "title": "Hot Spots", "provider": "Provider", "open_slots": "Open Slots", "location": "Location", "error": "Error loading hotspots", "refresh_interval": "*Data is refreshed every 15 minutes." }, "notes": { "error": "Error loading notes" } }, "ticket_new": { "ticket_type": "Ticket Type", "reason": "Reason", "contact": "Contact", "subject": "Title/Subject", "status": "Status", "priority": "Priority", "due_date": "Due Date", "due_time": "Time", "channel": "Source", "department": "Department", "location": "Office/Location", "assignee": "Assign To", "patient_id": "Patient Chart Number", "patient_case_number": "EMR Patient Case Number", "tags": "Tags", "add_note": "Note", "create": "Create Ticket", "title": "New Ticket", "patient_id_not_found": "Patient Id not found.", "patient_case_id_not_found": "EMR Patient Case not found.", "error_getting_contacts": "Error getting contacts information.", "suggestion_placeholder": "Type three or more characters to filter.", "patient_label": "Patient:" }, "tag_input": { "add_tag": "Add Tag" }, "ticket_detail": { "ticket_info": "Ticket Info", "ticket_assigned": "Ticket assigned successfully", "tickets_assigned": "Tickets assigned successfully", "ticket_status_updated": "Ticket status changed successfully", "ticket_updated": "Ticket updated successfully", "ticket_update_failed": "Ticket update failed", "ticket_assign_error": "Ticket assignment failed", "ticket_already_assigned_to_selected_user_error": "Ticket has already been assigned to the selected user", "ticket_status_update_error": "Ticket status change failed", "internal_note_title": "Internal Note", "send_sms_title": "Send Text Message", "send_email_title": "Send Email", "add_note": "Enter Text", "sms_send_success": "Your message was sent.", "email_subject": "About ticket {{ticketNumber}}", "sms_send_fail": "Sms sent failed.", "email_send_success": "Your email was sent.", "email_send_fail": "Email sent failed.", "template": "Template: ", "ticket_closed_and_sms_blocked": "This ticket is closed and phone number is blocked.", "sms_blocked": "Related phone number is blocked.", "encryption_warning": "This message is not encrypted and may not meet HIPAA transmission standards. Do not include PHI unless necessary and authorized by the patient.", "encryption_title": "Transmission Notice", "chat_transcript": { "title": "Chat Transcript", "chat_info": "Chat Info", "patient": "Patient", "contact": "Contact", "wait_time": "Wait Time", "duration": "Duration", "queue": "Queue", "reason": "Reason", "date_time": "Date & Time", "guest": "Guest", "agent": "Agent", "file_uploaded": "File uploaded : {{fileName}}", "transcript": "Transcript", "started": "{{name}} Started chat", "joined": "{{name}} joined chat.", "left": "{{name}} left chat.", "ended": "Chat ended." }, "header": { "id": "ID", "created_for": "Created for", "created_for_contact": "Created for Contact", "created_for_patient": "Created for Patient", "due_in": "Due", "overdue": "Overdue", "last_activity": "Last activity", "archive": "Archive", "unarchive": "Unarchive", "solved": "Solve Ticket", "close": "Close Ticket", "solve": "Solve Ticket", "rating": "Rating", "call_mobile": "Call Mobile", "call_home": "Call Home", "call_work": "Call Work", "call_callback": "Callback Number", "send_sms": "Send SMS", "call_failed": "Failed to call phone number {{phone}}", "send_email": "Email", "archive_confirmation_title": "Archive ticket?", "archive_confirmation_message": "Archived tickets can be accessed by checking “Show Archived” filter in tickets.", "unarchive_confirmation_message": "Are you sure you want to unarchive ticket?", "archived_successfully": "Ticket archived successfully", "unarchive_confirmation_title": "Unarchive ticket?", "unarchived_successfully": "Ticket unarchived successfully", "archive_fail": "Ticket archive failed", "unarchive_fail": "Ticket unarchive failed", "spam": "Spam", "block_user": { "title": "Block User", "description": "Blocking contact will block this contact’s communication with your organization.", "block_all": "Block All", "block_email": "Block Email", "block_phones": "Block Phones", "block_ip": "Block IP", "note": "Note", "block_user_btn": "Block User", "mobile_phone": "Mobile Phone", "work_phone": "Work Phone", "cell_phone": "Cell Phone", "home_phone": "Home Phone", "other_phone": "Other Phone", "success": "Blocked", "success_detailed": "{{value}} blocked successfully.", "failed": "Failed to block", "failure_detailed": "{{value}} failed to be blocked at this time." } }, "due_date": { "due_date_info": "Due date: <0>{{date}}" }, "info_panel": { "ticket_info": "Ticket Info", "status": "Status", "priority": "Priority", "ticket_type": "Ticket Type", "reason": "Reason", "department": "Department", "location": "Location", "tags": "Tags", "update_ticket": "Update Ticket", "assigned_to": "Assigned To", "patient_info": "Patient Info", "patient_id": "Patient ID", "patient_case_number": "EMR Patient Case Number", "appointments": "Appointments", "last_appointment": "Last Appointment", "upcoming_appointments": "Upcoming Appointments", "event_log": "Event Log", "due": "Due", "due_in": "Due In", "overdue": "Overdue", "due_date": "Date", "due_time": "Time", "created_by": "Created by", "created_on": "Created on", "assigned_on": "Assigned on", "updated_on": "Updated on", "closed_on": "Closed on", "attachments": "Attachments", "change": "Change", "contact_name": "Contact Name", "patient_name": "Patient Name", "assign": "Assign", "select_time": "Select time", "select_date": "Select date", "ticket_assignee_inactive": "Ticket's assignee ({{user}}) is disabled. Please select different user if you need.", "open_patient_appointments": "Open patient appointments", "contact_details": { "facility_name": "Facility Name", "facility_type": "Facility Type", "contact_info": "Contact Info", "contact_name": "Contact Name", "work_phone": "Work Phone", "mobile_phone": "Mobile Phone", "address": "Address" }, "reviews": { "title": "Ratings and Reviews", "manager_ratings_reviews": "Manager Ratings & Reviews", "by": "By", "review": "Review", "add_review": "Add Review", "patient_ratings": "Live Support Rating" }, "recorded_conversation": { "title_chat": "Chat Transcript", "title_voice": "Call Recording", "download": "Download", "file_name_chat": "chat-transcript", "file_name_voice": "voice-recording" }, "callback_number": "Callback Number", "phone_number": "Phone Number", "details": "Details", "related_tickets": { "title": "Related Tickets", "parent_ticket": "Parent: <0>{{ticketNumber}}", "children_tickets": "Linked Tickets" }, "system_message_for_callback": "System Message: {{callerName}} called {{phoneNumber}}", "patient_or_contact": "Assign This Ticket to a Patient or Contact", "link_patient_title": "Assign this ticket to {{patientName}}", "link_contact_title": "Assign this ticket to {{contactName}}", "link_patient_desc": "This ticket will be assigned to a patient.", "link_contact_desc": "This ticket will be assigned to a contact.", "link_disclaimer_patient": "This action is permanent and cannot be undone.
Please confirm the selected patient.", "link_disclaimer_contact": "This action is permanent and cannot be undone.
Please confirm the selected contact.", "link_it": "Confirm" }, "note": { "add_note": "Add Note", "type_message": "Type a message", "send": "Send" }, "feed": { "not_found": "There are no feed items.", "error": "Failed to add Feed.", "description_prefix": "Ticket status was changed to", "title": "Recent Activity", "all_activity": "All activity", "only_this_ticket": "Only This Ticket", "internal_notes": "Internal notes", "outbound": "Outbound call", "inbound": "Inbound call", "hours": "hours", "minutes": "minutes", "seconds": "seconds", "linked_ticket": "Linked ticket ID: {{linkedTicketID}}", "sms": "SMS", "email": "Email", "chat_activity": "Chat", "phone_call_activity": "Voice calls", "other": "Other" } }, "statuses": { "queuestatus": { "queue": "Queue", "all_queues": "All Queues", "my_queues": "My Queues", "loading_error": "Error Loading Queue Metrics", "no_agent_online": "There are no agents currently available" }, "options": { "1": "Agents After Contact Work", "2": "Available Agents", "3": "Agent Error", "4": "Busy", "5": "On Call", "6": "Online Agents", "7": "Available", "8": "Contacts In Queue", "9": "Scheduled Contacts", "10": "Active Contacts", "11": "Available Contacts", "12": "Longest Wait Time", "13": "Average Answer Time" } }, "components": { "input": { "invalid_email": "Email is not valid", "invalid_phone": "Phone number is not valid.", "invalid_date": "Date is not valid", "invalid_zip": "Enter a valid zip code", "invalid_ip": "IP address is not valid", "invalid_website": "Web site is not valid", "invalid_domainstart": "Domain addresses must start with https://", "invalid_value": "Value is not valid" }, "textarea": { "formatting": { "font_normal": "Normal", "font_subheading": "Subheading", "font_heading": "Heading" } }, "table": { "empty_message": "No data" } }, "chat_transcripts": { "end_chat": "End of the chat.", "joined_chat": " joined the chat.", "left_chat": " left the chat." }, "external_access": { "copyright": "COPYRIGHT © {{year}} - ALL RIGHTS RESERVED", "title_1": "Manage your appointments online.", "title_2": "Reschedule your appointments online.", "title_3": "View your test results.", "title_4": "Request your medication refill.", "title_5": "Manage your medical records.", "title_6": "Manage your appointments online.", "title_7": "Download medical records.", "title_8": "Schedule appointment online.", "title_9": "You have a new message.", "title_11": "Manage your appointments online.", "title_12": "Confirm your appointment.", "title_13": "You have a new message.", "send_us_message": "Send us a message", "message_sent": "This message has been sent", "message_send_failed": "This message could not be sent", "characters": "{{maxLength}} characters", "prefix_error_message": "Error Message: ", "enter_mobile_or_home_number": "Please enter your home or mobile number to proceed.", "hipaa_verify_description": "For security purposes, we ask you to re-verify your data every {{day}} days. Please verify your information.", "emergency_note": "If you have an emergency, please contact 911 or your local emergency center.", "mobile_verification_failed": "Please check provided details and try again.", "patient_verification_failed_callback_note": "Patient could not be verified during HIPAA verification.", "patient_verification_failed_callback_subject": "Patient verification failed", "no_email_no_mobile": "There is no email or mobile number, please use valid information", "select_channel_description": "We will send a six-digit code to verify your identity. Please select how you would like to receive a verification code?", "send_verification_via_mobile": "Send verification code via mobile phone", "send_verification_via_email": "Send verification code via e-mail", "zip_code": "Zip Code", "dob": "Date of birth", "phone_number": "Phone Number", "mobile": "Mobile", "first_name": "First Name", "last_name": "Last Name", "invalid_dob": "Enter a valid birth date {{format}}", "birth_date_format": "(MM/DD/YYYY)", "verification_code_sent_description": "Please enter six-digit code we sent to your mobile {{phone}}. Your Code will expire in 3 minutes.", "verification_code_sent_description_email": "Please enter six-digit code we sent to your email {{email}}. Your Code will expire in 3 minutes.", "six_digit_code": "Six-digit Code", "verification_failed": "Verification code is not correct. Please check", "resend_verification_message_sms": "You haven’t received an SMS with verification code?", "resend_verification_message_email": "You haven’t received an Email with verification code?", "resend_verification_cta": "Resend Code", "send_via_email": "Send me verification code via e-mail", "six_digit_code_resent_to_email": "Code is sent to your email address", "six_digit_code_resent_to_mobile": "Code is sent to your mobile number", "not_verified_patient": "Please use the link that is provided to you.", "not_verified_link": "Please use the link that is provided to you.", "could_not_verify_header": "Sorry, we were not able to verify you.", "could_not_verify_description_1": "The data you entered does not match our records. Your account has been locked for {{minutes}} minute(s) for security reasons.", "could_not_verify_description_2": "Please complete and submit the form below and we will contact you as soon as possible.", "callback_ticket_created": "A ticket has been created, we will contact you.", "resend_in_seconds": "You can resend a code in {{timeLeft}} seconds.", "retry_in_seconds": "You can retry in {{timeLeft}} seconds.", "go_back_and_retry_in_seconds": "You can go back & retry in {{timeLeft}} seconds.", "patient_verification_failed": "We could not verify your information. Please try again.", "patient_data_not_valid": "Your data is not up to date. Please contact us via phone or email so we can assist you.", "schedule_new_appointment": "Schedule New Appointment", "mobile_phone_changed": "Your number was changed on our system, please send a new sms", "email_changed": "Your email was changed on our system, please send a new email", "appointments": { "appointment_list": { "appointment_date": "Appointment date", "details": "Details", "provider": "Provider/Physician", "location": "Location" }, "no_appointment_found_in_max_tries": "We are sorry, it seems that your selected provider/physician has no openings in the near future at the selected location.", "no_appointment_found_in_max_tries_2": "Please change the location or the provider/physician and try again.", "list_title": "You have {{number}} upcoming appointment(s).", "select_appointment": "Please select appointment to view details.", "fetch_failed": "Could not retrieve appointments from server. Please try again later", "no_single_appointment_with_id": "It seems that your appointment has been canceled or rescheduled. Please contact us via phone or email so we can assist you.", "cancel_failed": "Something went wrong. Please contact us via phone or email so we can assist you.", "appointment_details": "Appointment Details", "appointment_schedule": "Schedule Appointment", "see_appointment_details": "Please see your appointment details below.", "appointment_date": "{{date}} at {{time}}", "with_doctor": "With {{name}}", "online_checkin": "Online Check In", "reschedule": "Reschedule", "instructions": "Instructions", "parking_information": "Parking Information", "directions": "Directions to your appointment location.", "get_directions": "Get directions", "no_appointments_found": "There are no upcoming appointments.", "cancel_confirmation": "Are you sure you want to cancel appointment?", "appointment_cancelation": "Appointment Cancellation", "please_confirm": "Please confirm that you would like to cancel your appointment.", "you_can_reschedule": "You can reschedule your appointment online. It’s fast and easy.", "appointment_slots": "These are some options for next available appointment slots with <0>provider in <1>department", "view_more_slots": "View more available slots", "want_to_cancel": "Still want to cancel?", "to_cancel": "To cancel your appointment please select reason for cancellation below.", "cancel_appointment": "Cancel Appointment", "cancel_appointment_error": "Appointment could not be cancelled. ", "cancel_appointment_reach_us": "This appointment cannot be canceled. Please call our office or chat with us during business hours and we will be happy to assist you.", "select_reason": "Select Reason for Cancellation", "appointment_canceled": "Thank you. Your Appointment has been canceled.", "to_schedule": "To schedule your appointment please click <0>here or <1>chat with us. You can also call our office and we will be happy to assist you.", "can_not_be_canceled": "This appointment type can not be canceled. To change appointment date click on the Reschedule button, chat with us or call our office. We will be happy to assist you.", "can_not_be_rescheduled_canceled": "This appointment type can not be rescheduled and cannot be canceled. Please chat with us or call our office. We will be happy to assist you.", "can_not_be_rescheduled": "This appointment type can not be rescheduled. Please chat with us or call our office. We will be happy to assist you.", "will_be_charged": "This appointment is within <0>cancellationTimeFrame hours from the appointment time. You will be charged a cancellation fee of $<1>cancellationFee. We will bill you or charge your credit card on file.", "select_your_appointment": "Select Your Appointment.", "below_available_appointments": "Below are available appointments, starting with first available date.", "date": "Date", "confirm_reschedule_appointment": "Reschedule Appointment", "confirm_schedule_appointment": "Schedule Appointment", "reschedule_appointment_error": "Appointment could not be rescheduled.", "schedule_appointment_error": "Appointment could not be scheduled.", "no_slots_found": "No open slot found for this range, please select any other date range.", "no_day_slots_found": "No open slot found for this day, please select any other date.", "appointment_scheduled": "Thank you. Your appointment is scheduled.", "select_business_day": "Select business day, please.", "new_appointment_date_time": "New Appointment date and time", "reschedule_appointment_title": "Reschedule Appointment", "new_appointment": { "title": "Schedule your appointment online.", "patient_status_question": "Are you existing or new patient?", "new_patient": "I am a new patient", "existing_patient": "I am an existing patient" }, "confirmation": { "title": "Confirm Appointment", "subtitle": "Please confirm your upcoming appointment below.", "subtitle_past": "This appointment is in the past.", "error_fetching": "The appointment {{appointmentId}} is not available.", "confirm": "Confirm", "confirm_error": "Appointment confirmation failed. Please try again.", "not_in_next_seven_days": "You may only confirm upcoming appointments scheduled within next 7 days.", "confirmed_title": "Thank you. Your Appointment has been confirmed.", "confirmed_desc": "We look forward to seeing you at your next appointment.\nIf you have any questions <0>chat with us or call our office. We will be happy to assist you.", "booking_note": "Please provide the reason for your visit or any note you would like our staff to see." }, "add_to_calendar": "Add to Calendar" }, "medical_records_request": { "title": "Your Medical Record", "note": "Note to recipient", "subtitle": "Download your health records, or share them with your medical care providers/physicians.", "select_time_header": "1. Select Time Period for your Health Record", "select_what_to_do": "2. Choose what you would like to do with your health information", "all_time": "All time", "select_date_range": "Select date range", "start_date": "From", "end_date": "To", "invalid_start_date": "Please enter valid start date", "invalid_start_date_after_end_date": "Start date cannot be after end date.", "invalid_end_date": "Please enter valid end date", "download_tab_header": "Download", "share_tab_header": "Share via email", "download_info": "Download zip file containing PDF and XML file formats.", "preview_button_title": "Preview", "download_button_title": "Download", "email_info": "Your health information will be sent to the email address below.", "email_input_header": "Enter Email", "email_confirm_input_header": "Confirm Email", "share_button_title": "Share", "confirm_email_error": "Email and confirm email fields do not match.", "downloading_file": "Downloading file...", "file_not_found": "File not found, file might have been deleted due to timeout. If you still need these documents, please request medical records again!", "file_downloaded": "File downloaded successfully", "file_download_failed": "File download failed.", "email_sent_successfully": "Your email was sent successfully.", "email_sent_failed": "Sorry, could not send email.", "download_disclaimer": "You are about to download HIPAA Protect Sensitive Patient Health Information outside of our secure system. Once document(s) are downloaded the action can not be canceled. By downloading this document(s), you understand and acknowledge that you are solely responsible for the confidentiality and security of information you are downloading out of our secure network.", "download_warning": "Warning: Do not download this file if you are using a public computer.", "email_disclaimer": "You are about to transmit HIPAA Protect Sensitive Patient Health Information outside of our secure system. Please ensure the recipient's email address is accurate before sending. Once sent, the email cannot be recovered or cancelled. By sending this email, you understand and acknowledge that you are solely responsible for the confidentiality and security of information you transmit out of our secure system. \nYour health information will be sent via standard, unencrypted email.", "close_window_title": "Close window", "close_window_description": "Your Medical History was successfully downloaded. If you have completed your request, please close this form.", "close_window_description_third_party": "Medical History was successfully downloaded. Please close this form.", "close_window_after_sent_description": "Your Medical History is sent successfully. If you have completed your request, please close this form.", "close_window_share": "Your medical records have been sent to the following email address: <0>{{emailAddress}}\nPlease close this window.", "disable_popups": "Please disable your pop-up blocker to preview medical records" }, "download_medical_records": { "title": "Download medical records", "verify_desc": "Please verify medical record owner identity to proceed", "date_of_birth": "Date of birth", "mobile_phone_number": "Mobile Phone Number", "zip_code": "Zip Code", "download": "Download", "disclaimer": "Warning: \nYou are about to download HIPAA Protect Sensitive Patient Health Information and they should be protected as such. \n", "disclaimer_bullet_1": "Make sure you access this information from a secure network", "disclaimer_bullet_2": "Do not forward this email or share this link with anyone", "disclaimer_bullet_3": "If you think you have received this in error, please immediately and permanently delete this email", "disclaimer_desc": "If you have issues with this download or your link is expired, DO NOT REPLY TO THIS EMAIL.\nInstead, please contact the patient listed above.\n", "patient_verified": "Thank you, patient identification has been successful.", "belongs_to_other_patient": "You are not verified for this medical records." }, "medication_refill": { "your_medications": "Your medications.", "below_list": "Below is the list of your medications.", "have_questions": "Have a question about your medication?", "message_your_provider": "If you have any questions regarding your medication refill, please message your provider/physician’s office and we will reply within 24 hours.", "message_success": "Your message was sent.", "message_error": "Sending message failed. Please try again.", "pharmacy_missing": "Your pharmacy information is missing. Please select a pharmacy below", "medication_list": { "medication": "Medication", "entered_by": "Entered By", "prescribed": "Prescribed", "stop_date": "Stop Date", "request_refill": "Request Refill", "refill_not_available": "Refill Not Available", "refill_requested": "Refill Request Submitted", "new_prescription_needed": "New Prescription Needed", "you_ran_out": "You ran out of refills and need to see a provider/physician for new prescription.", "schedule_appointment_online": "Schedule appointment online", "chat_with_us": "Chat with us" }, "pharmacy_information": "Pharmacy Information", "change_primary_pharmacy": "Change Primary Pharmacy", "pharmacy_information_ph": "Ph.", "pharmacy_information_fax": "Fax.", "pharmacy_change": "Change", "pharmacy_name": "Pharmacy Name", "pharmacy_address": "Address", "pharmacy_suite": "Suite #", "pharmacy_city": "City", "pharmacy_state": "State", "pharmacy_zip": "Zip Code", "pharmacy_phone": "Phone Number", "pharmacy_fax": "Fax Number", "use_this_pharmacy": "Use this pharmacy", "use_different_pharmacy": "Use different pharmacy", "error_getting_pharmacies": "Error getting pharmacies information.", "refill_request": "Medication Refill Request", "refill_request_send_message": "Send us a message and we will respond within 2 business days. All messages are confidential.", "refill_request_send_message_note": "Note: Please use this tool for health-related inquiries only. All messages are included in your patient record.", "select_provider": "Provider/Physician", "select_prescription": "Prescription", "back_to_medications": "Back to Medications", "refill_request_sent": "Thank you. Your medication refill request has been sent.", "refill_request_sent_details": "Please allow 24 hours for it to be processed. Your pharmacy will notify you when ready for pickup." }, "lab_results": { "title": "Your recent test results.", "disclaimer": "These are your latest results, updated every 6 hours. If expecting new results, check back later. Download your report now to avoid repeat checks.", "paragraph_1": "Click on the individual test result to see additional information.", "paragraph_2": "These results are being released as soon as they are reviewed by your provider/physician. Please allow your provider/physician up to 3 business days to review. If several tests were ordered, your provider/physician may wait to comment until all results are complete.", "paragraph_3": "A test result listed as “abnormal” may be normal for you.", "paragraph_4": "Your provider/physician will contact you about any important abnormal test results.", "send_a_message_title": "Have a question about your tests?", "send_a_message": "Send us a message", "any_questions": "If you have any questions regarding your results, please message your provider/physician’s office and we will reply within 24 hours.", "text_area_placeholder": "Enter your message", "description": "Test", "provider_note": "Provider/Physician note", "ordered_by": "Ordered by", "collected": "Collected", "back_to_tests": "Back to Tests", "providers_comment": "Comments from your provider/physician’s office", "lab_results": "Test Results", "received": "Received", "analytes": "Analytes", "value": "Value", "ref_range": "Ref. range", "units": "Units", "no_observations": "No observations included in test result", "test_information": "Test Information", "note": "Note", "note_paragraph_1": "A test result listed as “abnormal” may be normal for you.", "note_paragraph_2": "Your provider/physician will contact you about any important abnormal test results.", "patient_name": "Patient Name: ", "test": "Test: ", "dob": "Date of birth: ", "laboratory": "Laboratory: ", "specimen_id": "Specimen ID: ", "no_lab_results_found": "There are no test results", "lab_results_image_error": "Could not load page {{pageNumber}} for this test result.", "error": "We apologize for the inconvenience. We cannot retrieve your results at the moment. Please call our office during business hours and we will assist you or try again later.", "select_provider": "Provider/Physician", "message_success": "Your message was sent.", "message_error": "Sending message failed. Please try again.", "lab_results_download_success": "Test result successfully downloaded to your device." }, "feedbacks": { "title": "Please rate your recent experience with Helio.", "paragraph_1": "Thinking about your interaction you had, how satisfied are you with the experience?", "paragraph_2": "What is the single most important thing that caused you to give the employee this rating?", "warning": "Please do not include sensitive information such as your medical history information, user name or password in your response. The security and confidentiality of your information is important to us.", "submit": "Submit your feedback", "enter_your_message": "Enter your message", "unsatisfied": "Unsatisfied", "satisfied": "Satisfied", "very_satisfied": "Very Satisfied", "result_title": "Thank you for sharing your feedback with us.", "result_paragraph_1": "Thank you for taking time to share your feedback with us. We strive to provide the best patient experience and we value your feedback.", "result_paragraph_2": "Would you give us feedback on ", "result_paragraph_3": " and help us spread the word?", "feedback_button": "Give Feedback on ", "result_failed": "Submit feedback failed.", "fetch_failed": "Could not get feedback data. Please try again later" }, "schedule_appointment": { "what_you_are_coming_for": "Tell us what you are coming in for.", "what_you_are_coming_for_desc": "Give us a bit of information about your visit so we can find the best appointment for you. ", "what_you_are_coming_for_desc2": "If you don't see any available appointments, our staff has been notified and will contact you to schedule your appointment.", "appointment_notice_tooltip": "If you do not see your desired appointment type or time, please call our office or chat with one of our representatives.", "appointment_type": "Appointment Type", "provider": "Provider/Physician", "location": "Location", "select_preference": "Select your preference", "first_available": "First available", "select_preferred": "Select preferred date", "select_date": "Select Date", "find_appointment": "Find Appointment", "select_your_appointment": "Select your appointment", "no_open_slot": "No open slots available on this date.", "show_more": "Show More", "filters": { "title": "Filters", "time_of_day": "Time of Day", "early_morning": "Early Morning", "750-10": "(7:50 am - 10 am)", "10-12": "(10:00 am - 12 pm)", "12-05": "(12:00 pm - 5:00 pm)", "morning": "Morning", "afternoon": "Afternoon", "gender": "Gender", "female": "Female", "male": "Male" }, "view_in_map": "View in map", "with_doctor": "with {{providerName}}", "back": "Back", "schedule_appointment": "Schedule Appointment", "thank_you": "Thank you. Your appointment is scheduled.", "error_scheduling": "Scheduling appointment failed. Please try again later", "time_of_day": { "title": "Time of Day", "afternoon": "Afternoon", "afternoon_info": "(12:00 pm - 5:00 pm)", "morning": "Morning", "morning_info": "(10:00 am - 12 pm)", "early_morning": "Early Morning", "early_morning_info": "(7:50 am - 10 am)" }, "gender": { "title": "Gender", "female": "Female", "male": "Male" }, "appointment_found": "Existing Appointments Found.", "appointment_found_desc": "It looks like you already have existing appointments. Please confirm if you are trying to reschedule existing appointment or you would like to create a new appointment." }, "ticket_sms": { "no_messages": "You have no messages", "conversation_history": "Conversation History", "me": "Me", "helio_name": "Helio - {{name}}", "helio_only": "Helio", "type": "Type your message", "today": "Today", "yesterday": "Yesterday", "sms_sent_failed": "Sending message failed", "no_empty_message": "Please type your message before sending", "unknown_sender": "Unknown Sender", "sending": "Sending . . .", "download_failed": "Failed to open attachment" }, "email": { "title": "Conversation History", "type_your_message": "Type your message." }, "registration": { "personal_information": "Personal Information", "communication_preferences": "Communication Preferences", "insurance_information": "Insurance Information", "documents": "ID and Insurance Card", "review": "Review & Confirm", "complete_registration": "Complete new patient registration.", "personal_information_step_image_note": "Please note, you will need drivers license and your insurance card during the registration process. Please make sure you have these documents ready before you start.", "personal_information_step": "To start with your patient registration, please provide us with your personal information.", "communication_preference_step": "Please select your communication preferences.", "insurance_information_step": "Help us keep your information secure by completing your patient profile prior to your office visit.", "insurance_information_step_2": "Please enter your insurance information. This will help us verify your eligibility for services prior to your visit.", "documents_step": "Please upload images of the your ID/drivers license card and insurance card. This helps us keep your information secure and verify your eligibility for services prior to your visit.", "confirmation_step": "Please confirm your information.", "dob": "Date of Birth", "email": "Email", "max_age": "Date of birth cannot be more than 125 years ago.", "mobile_phone": "Mobile Phone", "gender": "Assigned sex at birth?", "female": "Female", "male": "Male", "gender_unknown": "Unknown", "gender_not_disclose": "Chose not to disclose", "zip": "Zip Code", "city": "City", "state": "State", "address": "Address", "apt": "Unit/Apt", "referral_source": "How did you hear about us?", "source": "Source", "recommendation": "Friend / Family Recommendation", "insurance": "Insurance", "online_reviews": "Online reviews", "online_search": "Online search", "medical_facility": "Doctor / Medical Facility", "other": "Other", "text_consent": "Do we have your consent to text you for reminders and notifications?", "call_consent": "Do we have your consent to call you for reminders and notifications?", "preferred_communication": "Please select your preferred way to hear from us.", "communication_method": "Communication Method", "insurance_info": "Insurance information", "insurance_plan": "I have insurance plan", "self_pay": "Self pay (cash/cc)", "insurance_type": "Insurance Type", "medicare": "Medicare", "pos": "POS", "epo": "EPO", "medical": "Medical", "hmo": "HMO", "ppo": "PPO", "insurance_name": "Insurance Name", "policy_holder_name": "Policy Holder Name", "policy_holder_dob": "Policy Holder Date of Birth", "policy_holder_relationship": "Relationship to Policy Holder", "insurance_member_id": "Insurance Member ID", "group_number": "Group Number", "spouse": "Spouse", "parent": "Parent", "self": "Self", "life_partner": "Life Partner", "child": "Child", "drivers_license": "Please upload image of the front of your ID or drivers license card.", "insurance_card_front": "Please upload image of the front of insurance card.", "insurance_card_back": "Please upload image of the back of insurance card.", "sex": "Sex", "text_consent_short": "Consent to text", "call_consent_short": "Consent to call", "preferred_communication_short": "Preferred communication method", "image_upload_failed": "Uploading of images failed. Please try again.", "images_upload_success": "Images uploaded successfully.", "patient_creation_success": "Please do not close this browser. We are redirecting you to the appointment scheduling page.", "patient_creation_failure": "Something went wrong during creating of a patient record. Check the data and try again.", "patient_existance_failure": "Something went wrong during duplicate check of a patient record. Check the data and try again.", "patient_registration_submit_failure": "Error processing uploaded patient photos. Check the data and try again.", "referral_sources": { "42": "Online search", "43": "Online reviews", "44": "Doctor / Medical Facility", "45": "Friend / Family Recommendation", "48": "Insurance", "51": "Other" }, "check_patient_existing": "Check existance", "patient_exists": "Patient record with same unique information already exists (Name, DOB, Mobile phone number, Zip).", "patient_does_not_exist": "All good. No duplicate patient records found." }, "referral": { "referral_headline": "New Patient eReferral", "provider_disclaimer": "Before you start, please confirm that you have the patient’s full name, date of birth, and phone number. When available, include their email and home address. Ensure all information is accurate and collected in accordance with applicable privacy regulations.", "provider_information": "Referring Provider Details", "provider_information_headline": "Referring Provider Details", "provider_information_already_referred": "I have previously referred a patient", "patient_information_disclaimer": "By submitting, provider attests that the information is accurate and that patient consent for sharing health information has been obtained in accordance with all applicable laws.", "patient_information": "Patient Details", "patient_information_headline": "Patient Details", "documents_headline": "Upload Documents", "documents_disclaimer": "Please only upload documentation relevant to this referral (e.g., medical history, test results).", "documents": "Upload Documents", "review_headline": "Please Confirm eReferral Details", "review": "Confirm Details", "completion_headline": "Referral Successfully Submitted", "completion_disclaimer_1": "Thank you.", "completion_disclaimer_2": "Your patient was referred successfully, and our team has been notified.", "completion": "Completion", "referring_provider_header": "Referring Provider", "patient_header": "Patient", "title": "Title (e.g., MD, DO)", "title_short": "Title", "specialty": "Specialty", "office_name": "Office/Practice Name", "office_address": "Office Address", "main_contact_number": "Main Contact Phone Number", "mobile_phone_number": "Cell Phone Number", "email": "Email Address", "sex_male": "Male", "sex_female": "Female", "sex_nondisclosed": "Not disclosed", "sex_unknown": "Unknown", "language_english": "English", "language_spanish": "Spanish", "alternate_contact": "Alternate Contact Person (if different from referring provider)", "alternate_contact_short": "Alternate Contact Person", "preferred_language": "Preferred Language", "insurance_provider": "Insurance Provider / Payer Name", "insurance_member_id": "Member ID", "insurance_plan": "Insurance Plan / Policy Number", "insurance_group_number": "Group Number", "referral_reason": "Referral Reason", "additional_information": "Notes / Additional Information", "documents_upload_success": "Upload was successful.", "documents_upload_failed": "Uploading of documents failed. Please try again.", "patient_check_existing_failure": "Something went wrong during creation of a patient record. Please try again later.", "referring_provider_creation_failure": "Something went wrong during creation of referring provider. Please try again later." }, "oncall_provider": { "call_error_message": "Failed to initiate the call. Please try again.", "title": "On-call Request", "description": "Click the link below to place a call from your business number.", "description_1": "You will receive a call from Helio and be connected to the patient.", "description_2": "Please stay on the line while we connect you.", "patient": "Patient:", "phone": "Phone:", "reason": "Reason:", "invalid_link_title": "This request is over 48 hours old.", "link_expired": "For security reasons, the link has expired.", "link_expired_description": "Please view the request in Helio Tickets.", "call": "Click to call" } }, "contacts": { "category": { "header": "Contacts", "subtitle": "Contact Categories", "all_contacts": "All Contacts", "starred_contacts": "Favorites", "hospitals": "Hospitals", "pharmacies": "Pharmacies", "providers": "Providers/Physicians", "suppliers": "Suppliers" }, "contact-list": { "add": "Add Contact", "search": "Search contacts", "no_results": "No contacts found" }, "contact_details": { "is_deleted_error": "This contact has been removed from your contact list.\nIf you wish to resume interaction with this contact, you need to restore it.", "details": "Details", "notes": "Notes", "tickets": "Tickets", "no_tickets": "Contact has no tickets created yet.", "create_ticket": "Create Ticket", "enter_note": "Enter note", "error_fetching_contact": "Contact not found", "error_updating_contact": "Error updating contact", "error_deleting_contact": "Error deleting contact", "confirm_delete_title": "Are you sure you want to delete {{contact}}?", "confirm_delete_yes": "Delete", "error_favorite_contact": "Error (un)favoriting contact", "error_adding_note": "Error adding note for contact", "error_dialing_phone_with_message": "Error dialing phone, {{message}}", "error_dialing_phone": "Error dialing phone", "company_search_placeholder": "Start typing a company name to see available companies.\nIf company is not available, please choose “Company” instead of “Individual contact” above", "contact_deleted": "Contact has been deleted", "contact_updated": "Contact has been updated", "contact_created": "Contact has been created", "contact_restored": "Contact has been restored", "set_star": "", "error_deleted_contact": "Contact delete failed", "error_updated_contact": "Contact update failed", "error_created_contact": "Contact created failed", "error_set_star": "", "confirm_close": "Changes have been made. If you leave they will be discarded. Proceed with closing?", "individual": { "company": "Company Name", "category": "Category", "department": "Department / Specialty", "email": "Email", "work_main_phone": "Work Main Phone", "work_direct_phone": "Work Direct Phone", "mobile_phone": "Mobile Phone", "home_phone": "Home Phone", "fax": "Fax", "invalid_fax_format": "Fax number is not valid.", "website": "Website", "address": "Address", "shipping_address": "Shipping Address", "billing_address": "Billing Address", "ext": "Ext.", "first_name": "First Name", "last_name": "Last Name", "job_title": "Job Title", "extension": "Extension", "mobile": "Mobile", "apt": "Suite #", "city": "City", "state": "State", "zip_code": "Zip Code", "same_as_primary": "Same as primary address", "zip_code_validation": "Zip Code should be 5 digits", "phone_types": { "1": "Mobile Phone", "2": "Work Main Phone", "3": "Work Direct Phone" }, "title_at_company": "{{title}} at {{company}}" }, "company": { "associated_with": "Contacts associated with {{companyName}}", "add_contact": "Add Contact", "mobile_phone": "Mobile Phone", "category": "Category", "fax": "Fax", "email": "Email", "work_main_phone": "Work Main Phone", "website": "Website" } }, "new-contact": { "header": "New Contact", "select_type": "Select Contact Type", "company": "Company", "individual": "Individual", "add_more": "Add Address", "add_fail": "Error adding contact" } }, "dashboard": { "no_data_found": "No data found!", "refresh_after": "Dashboard will be refreshed in {{time}}", "dates_error": "Start date cannot be greater then end date", "types": { "1": "My Dashboard", "2": "Team Dashboard", "3": "Real-Time Wallboard" }, "timeframes": { "1": "Today", "2": "This Week", "3": "This Month", "4": "Custom", "start_date": "Start Date", "end_date": "End Date" }, "ticket_stats": { "title": "Ticket Stats", "overdue": "Overdue", "overdue_tooltip": "Total overdue tickets regardless of the date range.", "due_today": "Due Today", "open": "Open", "on_hold": "On Hold", "closed": "Closed", "closed_tooltip": "Number of Closed and Solved tickets", "total": "Total" }, "tickets_volume": { "title": "Tickets Volume", "created": "Created", "closed": "Closed", "created_tickets": "Created Tickets:", "closed_tickets": "Closed Tickets:" }, "by_priority": { "title": "Open Tickets By Priority", "tooltip_title": "Priority" }, "by_channel": { "title": "Tickets By Channel" }, "by_reason": { "title": "Top 5 Tickets By Reason", "label_others": "Other", "tooltip_title": "Reason", "removed_reason": "Removed Reason" }, "response_time": { "title": "Response and Handle Time", "average_response_time": "Average Response Time", "average_handle_time": "Average Handle Time" }, "ratings": { "title": "Ratings", "overall_ratings": "Overall Ratings", "very_satisfied": "Very satisfied", "neutral": "Neutral", "unsatisfied": "Unsatisfied" }, "patient_ratings": { "title": "Live Support Rating", "overall_ratings": "Overall Ratings", "very_satisfied": "Very satisfied", "neutral": "Neutral", "unsatisfied": "Unsatisfied" } }, "my_stats": { "title": "My Stats", "last_7_days": "Last 7 Days", "tickets_performance": { "title": "Tickets Performance", "closed": "Closed", "received": "Received", "resolution_rate": "Resolution Rate", "received_tickets": "Received tickets", "closed_tickets": "Closed tickets", "received_and_closed_tickets": "Received and Closed Tickets", "could_not_fetch_ticket_performance": "Could not fetch ticket performance statistics" }, "calls_chats": { "title": "Calls and Chats Performance", "calls_and_chats_volume": "Calls and Chats Volume", "total_calls_and_chats": "Total Calls and Chats", "occupancy": "Occupancy", "answer_rate": "Answer Rate", "on_contact_time": "On Contact Time", "idle_time": "Idle Time", "calls": "Calls", "chats": "Chats", "non_productive_time": "Non-Productive Time", "category": "Category", "contacts_handled": "Contacts Handled", "avg_handle_time": "Avg. Handle Time", "avg_hold_time": "Avg. Hold Time", "avg_interaction_time": "Avg. Interaction Time", "avg_after_contact_work": "Avg. After Contact Work", "could_not_fetch_contact_performance": "Could not fetch contact performance statistics", "no_data": "No call or chat data" }, "manager_ratings": { "title": "Manager Ratings", "header": "Overall Ratings", "star": "{{star}} star", "could_not_fetch_overall_ratings": "Could not fetch manager ratings" }, "recent_manager_reviews": { "title": "Recent Manager Reviews", "date": "Date", "category": "Category", "ticket_id": "Ticket Id", "review": "Review", "rating": "Rating", "manager": "Manager", "could_not_fetch_latest_manager_reviews": "Could not fetch manager reviews", "no_review": "There is no review" } }, "wallboard": { "refresh_after": "Wallboard will be refreshed in {{time}}", "performance_today": { "title": "Performance Today", "call_tab_title": "Calls", "chat_tab_title": "Chats", "total": "Total", "inbound": "Inbound", "outbound": "Outbound", "callbacks": "Callbacks", "aht": "AHT*", "aht_tooltip": "Average Handle Time", "answered": "Answered", "missed": "Missed", "abandoned": "Abandoned", "awt": "AWT*", "awt_tooltip": "Average Waiting Time", "hold_time": "Hold Time" }, "realtime_status_summary": { "title": "Real-Time Status", "on_contact": "On Contact", "in_queue": "In Queue", "lwt": "LWT*", "lwt_tooltip": "Longest Waiting Time", "unavailable": "Unavailable Slots", "available": "Available Slots" }, "realtime_status": { "title": "Queue Real-Time Status", "all_channels_tab_title": "All Channels", "call_tab_title": "Calls", "chats_tab_title": "Chats", "queue": "Queue", "on_contact": "On Contact", "in_queue": "In Queue", "lwt": "LWT*", "lwt_tooltip": "Longest Waiting Time", "awt": "AWT*", "awt_tooltip": "Average Waiting Time", "agents_online": "Agents Online", "agents_available": "Agents Available", "npt": "NPT*", "npt_tooltip": "Non Productive Agents", "acw": "ACW*", "acw_tooltip": "After Contact Work" }, "agent_status": { "title": "Agent Status", "agent_name": "Agent Name", "status": "Status", "duration": "Duration", "live_calls": "Live Calls", "live_chats": "Live Chats", "show_all": "Show All" } }, "searchbox_result": { "id": "ID", "name": "Name", "dob": "DOB", "email": "Email", "phone": "Mobile", "text_consent": "Text consent", "email_consent": "Email consent", "tooltip_unavailable_sms_message": "SMS not available. SMS message can not be sent to this patient.", "tooltip_unavailable_email_message": "Email not available. Email communication can not be sent to this patient.", "tooltip_unavailable_sms_message_contact": "SMS not available. SMS message can not be sent to this contact.", "tooltip_unavailable_email_message_contact": "Email not available. Email communication can not be sent to this contact.", "add": "Add", "company": "Company", "job_title": "Job Title" }, "email": { "query_type": { "my_email": "My Email", "team_email": "Team Email" }, "filter": { "search_placeholder": "Search emails", "team_section": "Team Member", "time_section": "Time Period", "no_emails": "There are no emails matching your criteria. Please update your search criteria." }, "found_in": "Found in:", "ticket_number": "Ticket Id", "email": "Email", "messages": "Messages", "subject": "Subject", "inbox": { "date": "{{relative}} ({{date}} at {{time}})", "to": "To <0> {{recipient}} ", "to_multiple": "To <0> {{recipient}} and <1> {{count}} <2>{{others}}", "from_label": "From:", "to_label": "To:", "cc_label": "Cc:", "download_all": "Download All", "split_ticket": "Split To New Ticket", "split_ticket_failed": "Message split failed. Please try again later", "split_ticket_success": "New ticket created from message", "attachments_download_success": "File(s) downloaded successfully", "attachments_download_failure": "There was an issue downloading attachments. Please try again.", "attachment_download_success": "{{filename}} downloaded successfully", "attachment_download_failure": "{{filename}} failed to download. Please try again.", "close_ticket": { "label": "Close Ticket", "success": "Ticked moved to Closed status.", "failure": "Closing ticket failed. Please try again." }, "solve_ticket": { "label": "Solve and close Ticket", "success": "Ticket moved to Solved status.", "failure": "Solving ticket failed. Please try again." }, "archive_ticket": { "label": "Archive Ticket", "success": "Archiving ticket completed successfully.", "failure": "Archiving ticket failed. Please try again." }, "spam": "Spam", "block_email": "Block Email", "create_patient_chart": "Create Patient Chart", "assign": "Assign", "assign_patient": "Assign Patient", "assign_contact": "Assign Contact", "assign_patient_desc": "This ticket will be assigned to patient:", "assign_contact_desc": "This ticket will be assigned to contact:", "possible_multi_patients": "Multiple patients with same email found.", "possible_multi_contacts": "Multiple contacts with same email found.", "possible_multi_patients_sms": "Multiple patients with same phone number found.", "possible_multi_contacts_sms": "Multiple contacts with same phone number found.", "possible_contact_patient_mix_email": "Multiple records found: This email is associated with multiple patients and/or contacts.", "possible_patient": "Patient(s):", "possible_contact": "Contact(s):", "possible_contact_patient_mix_sms": "Multiple records found: This phone number is associated with multiple patients and/or contacts.", "assignment_disclaimer": "Please ensure you select the correct patient. <0>This action is irreversible. Once assigned, the ticket will be permanently linked to the chosen patient's chart.", "assignment_disclaimer_contact": "Please ensure you select the correct contact. <0>This action is irreversible. Once assigned, the ticket will be permanently linked to the chosen contact.", "add_contact": "Add Contact", "blocked_success": "{{value}} has been blocked succesfully.", "blocked_failure": "Blocking {{value}} failed. Please try again.", "send_reply": "Send Reply", "template": "Template: ", "template_error": "Error processing template. Please try again later or use different template.", "view_patient_chart": "View Patient Chart", "view_contact_details": "View Contact Details", "phone_types": { "1": "Mobile Phone", "2": "Home Phone", "3": "Mobile Phone", "4": "Work Main Phone", "5": "Work Direct Phone" }, "formatter": { "heading": "Heading", "subheading": "Subheading", "normal": "Normal" }, "email_not_available_patient": "The patient's email has been changed, removed, or their communication preference has been updated. Please verify and update as needed.", "email_not_available_patient_and_blocked": "Messaging to this patient is disabled. This patient has changed their email address, and their email address is blocked.", "email_not_available_contact": "Messaging to this contact is disabled. This contact has changed their email address.", "email_not_available_contact_and_blocked": "The contact's email has been changed, removed, or their communication preference has been updated. Please verify and update as needed.", "email_blocked_contact": "Messaging to this contact is disabled. This contact's email address is blocked.", "email_blocked_patient": "Messaging to this patient is disabled. This patient's email address is blocked.", "ticket_closed": "This ticket is closed, or the recipient’s Email is unknown.\r\nTo send an Email, please reopen the ticket or update the recipient by creating a new contact/patient and opening a new ticket.", "ticket_closed_and_blocked": "This ticket is closed and email address is blocked, to send an Email reopen this ticket or create a new one.", "unknown_email_blocked": "This email address is blocked." }, "new_email": { "title": "New Message", "search_placeholder": "Search Patient or Contact", "to": "To:", "draft": "Draft", "new_ticket": { "title": "You are starting a new email conversation." }, "subject": "Subject", "template": "Template", "template_label": "Template:", "body_placeholder": "Enter Text", "send": "Send", "discard": "Discard", "email_sent_successfully": "Email sent successfully", "email_sent_failed": "Email could not be sent. Please try again", "reply": "Reply", "blocked": "Messaging to this patient is disabled. This patient's email address is blocked." } }, "summary-tooltip": { "ticket_status_label": "Ticket Status:", "status_closed": "Closed", "status_open": "Open", "status_on_hold": "On Hold", "status_solved": "Solved", "status_in_progress": "In progress", "status_unknown": "Unknown" }, "sms": { "unknown_sms_blocked": "This phone number is blocked.", "block_number": "Block Number", "agent_label": "{{name}} - Agent", "refresh_after": "Conversation will be refreshed in {{time}}", "has_error": "*Currently, we cannot display all patients due to a technical issue. Please try again later.", "you": "You", "query_type": { "my_sms": "My SMS", "team_sms": "Team SMS" }, "filter": { "search_placeholder": "Search Messages", "team_section": "Team Member", "time_section": "Time Period" }, "chat": { "view_patient": "View Helio Patient Chart", "view_contact": "View Contact", "view_ticket": "View Ticket Details", "error": "Error fetching message details. Please try again", "empty": { "title": "Start your new SMS conversation.", "description": "Enter your message below." }, "header": { "patient_id": "Patient ID", "contact": "Contact", "ticket_id": "Ticket ID", "ticket_type": "Ticket Type", "reason": "Reason" }, "new": { "to": "To: ", "title": "New SMS Message", "search": "Search Patient or Contact", "draft": "Draft", "existing_ticket": { "title": "Existing tickets found.", "description": "We have found existing tickets for this patient. Please select ticket you would like this communication to be associated with or select create new ticket below.", "description_contact": "We have found existing tickets for this contact. Please select ticket you would like this communication to be associated with or select create new ticket below.", "select_ticket": "Select Existing Ticket", "create_ticket": "Create a New Ticket", "list": { "ticket_type": "Ticket Type", "reason": "Reason", "ticket_no": "Ticket No", "created_label": "Created:", "relative_time_suffix": "ago", "a_few_seconds_ago": "A few seconds ago" } }, "new_ticket": { "title": "You are starting a new SMS conversation.", "form_title": "Enter Ticket Information", "description": "Your new conversation will be associated with this ticket." } } }, "found_in": "Found in:", "ticket_number": "Ticket Id", "phone": "Phone", "messages": "Messages", "sms_not_available_patient": "Messaging to this patient is disabled. This patient has either changed their phone number or has changed their SMS texting preferences.", "sms_patient_no_consent": "Messaging to this patient is disabled. This patient did not consent to text messaging.", "sms_not_available_patient_phone_blocked": "Messaging to this patient is disabled. This patient's phone number is blocked.", "sms_not_available_user_phone_blocked": "Messaging to this number is disabled. This phone number is blocked.", "sms_not_available_contact": "Messaging to this contact is disabled. This contact has changed their phone number.", "sms_not_available_contact_phone_blocked": "Messaging to this contact is disabled. This contact's phone number is blocked.", "ticket_closed": "This ticket is closed, or the recipient’s Number is unknown.\r\nTo send a SMS, please reopen the ticket or update the recipient by creating a new contact/patient and opening a new ticket.", "ticket_closed_and_sms_blocked": "This ticket is closed, and Number is blocked, to send a SMS unblock the number and reopen this ticket or create a new one.", "sms_contact_blocked": " Messaging to this contact is disabled. Contact's number is blocked", "sms_patient_blocked": " Messaging to this patient is disabled. Patient's number is blocked" }, "users": { "not_found": "User not found", "search": "Search users", "filters": { "title": "Filters", "apply": "Apply", "clear_all": "Clear All", "reset_all": "Reset All", "statuses": "Statuses", "invites": "Invites", "role": "Role", "department": "Department", "job_title": "Job Title", "unassigned_role": "Users without role" }, "list_section": { "title": "Manage Users", "no_results": "No users match filtering criteria. Please refine your filters.", "add_users": "Add Users", "add_users_bulk": "Add Users in Bulk", "name": "Name", "department": "Department", "job_title": "Job Title", "role": "Role", "status": "Status", "invite": "Invite", "status_enabled": "Enabled", "status_disabled": "Disabled", "invitation_no_invite": "Not sent", "invitation_accepted": "Accepted", "invitation_sent": "Pending", "edit": "Edit", "resend_invite": "Resend Invite", "enable": "Enable", "disable": "Disable", "disable_modal_title_identity": "Disable {{name}}?", "disable_modal_description_identity": "Disabling {{name}} affects Helio only. {{name}} will remain active in Office 365.", "disable_modal_title": "Disable users?", "disable_modal_description": "Disabling users will disable users in Helio only. Users will remain active in Office 365.", "status_change_success_user": "{{name}} status has been changed successfully", "status_change_success_user_fallback": "User status has been changed successfully", "status_change_success_multi": "Statuses of selected users have been changed successfully.", "status_change_failure": "Updating status for {{name}} failed.", "status_change_failure_fallback": "Updating user status failed.", "status_change_failure_multi": "Updating of the selected users statuses failed.", "resend_invite_success": "Invite successfully sent to {{name}}", "resend_invite_success_fallback": "Invite successfully sent to user", "resend_invite_success_multi": "Invite successfully sent to users", "resend_invite_failure": "Sending invite to {{name}} failed", "resend_invite_failure_fallback": "Sending invite failed", "resend_invite_failure_multi": "Sending invites to selected users failed", "reset_results": "Reset search and filters", "back": "Back", "selected_count": "{{selectedCount}} of {{totalCount}} selected", "placeholder_search": "Users" }, "info_section": { "title": "User Information", "email": "Email:", "mobilePhone": "Mobile phone:", "department": "Department:", "created_by": "Created By:", "created_on": "Created On:", "modified_by": "Modified By:", "modified_on": "Modified On:", "azure_sync_options": "Azure sync phone number options:", "azure_sync_to": "Sync to", "azure_sync_from": "Sync from" }, "add_section": { "title": "Add Users", "description": "Enter name or email below to add users to Helio. You can also <0>invite users in bulk to add large number of users at once.", "personalize_message_title": "Personalize Invitation Message", "personalize_message_placeholder": "Invitation Message", "add_button": "Add Users", "name_or_email": "Name or Email", "role": "Role", "invitation_sent_success": "Invitations have been sent successfully.\nIn a few seconds you'll be redirected to Manage users screen where you can verify the invites.", "invitation_sent_error": "The sending of the invitation has failed" }, "bulk_section": { "step_x": "Step {{step}}: ", "step_1_title": "Select Users", "step_1_description": "Select users from your organization that you would like to add to Helio.", "step_2_title": "Apply Role", "step_2_description": "Select how you would like to apply role to your selected users. You can select and apply role to all users you are adding or apply roles to records individually.", "step_3_title": "Provider EHR/EMR Mapping (Optional)", "step_3_description": "Please ", "step_3_description_bold": "match all providers ", "step_3_continuation": "in your list with providers in the EHR/EMR system. We will use this to show the right information about provider to the patients. You can skip this step and map providers later individually on user Details screens.", "step_4_title": "Review and Confirm", "step_4_description": "Please confirm information and add users.", "name": "Name", "department": "Department", "job_title": "Job Title", "role": "Role", "rows_per_page": "Rows per page", "x_users_selected_singular": "User selected", "x_users_selected_plural": "{{count}} users selected", "deselect_all": "Unselect all", "pick_a_role": "Select role", "all_users_role": "Apply role below to all selected users", "invidual_user_role": "Apply role to users individually", "group_role_description": "You can use this option to apply role quickly in bulk. You can later modify user roles on Manage Users screen.", "no_filter_results": "No users you've selected match filtering criteria. Refine your filters.", "ehr_mapping": "EHR/EMR Mapping", "select_mapping": "Select", "undefined_mapping": "Not specified", "users": "Users:", "department_selected": "Departments Selected:", "roles_applied": "Roles applied to all users:", "add_users": "Add Users", "personalized_message": "Personalize Invitation Message", "invite_no_email": "Email address is missing for the user", "selected_users_no_roles": "Some of the selected users have not been assigned a role yet, please choose a suitable role." }, "role": "User Role", "role_manager": "Manager", "role_admin": "Admin", "role_agent": "Agent", "ehr_settings": "EHR/EMR settings", "ehr_provider_mapping": "EHR/EMR Provider Mapping", "ehr_provider_mapping_assistive_text": "Use for Providers only", "active_queues": "Active Queues", "call_forwarding": "Call Forwarding", "call_forwarding_enabled": "Enable Call Forwarding", "call_forwarding_value_phone": "Phone", "call_forwarding_value_agent": "Agent", "call_forwarding_type": "Forward To", "user_update_success": "User has been updated", "user_update_role": "Role changes will take effect from the user's next login.", "user_update_error": "Error updating user", "provider_tooltip": "<0>Please match that user if s/he is a provider in the EHR/EMR system.<1>We will use this to show the right information about the provider to the patients." }, "ticket_log": { "answered": "Answered", "missed": "Missed", "abandoned": "Abandoned", "agent_disconnected": "Agent disconnected", "contact_disconnected": "Contact disconnected", "handled_by_bot": "Handled by bot", "other": "Other", "inbound": "Inbound", "outbound": "Outbound", "internal": "Internal Call", "call_type": "Call Type", "all": "All", "my_call_log": "My Calls Log", "team_call_log": "Team Calls Log", "my_chat_log": "My Chat Log", "team_chat_log": "Team Chat Log", "call": "Call", "ticket_details": "Ticket Details", "contact_details": "Contact Details", "patient_details": "Patient Details", "from": "From", "to": "To", "date_and_time": "Date and Time", "duration": "Duration", "status": "Status", "recording": "Recording", "rating": "Rating", "search_calls_placeholder": "Search calls", "search_chats_placeholder": "Search chats", "transcript": "Transcript", "review": "Review", "add_review": "Add Review", "add_rating_review": "Add Rating and Review", "overall_rating": "Overall Rating", "add_rating_comment": "Add Comment", "add_rating_comment_placeholder": "Enter Comment", "manager_ratings_reviews": "Manager Ratings and Reviews", "call_info": "Call Info", "chat_info": "Chat Info", "manager_review": "Manager Review", "manager": "Manager", "reviewed_on": "Reviewed On", "error_loading_data": "Ticket or Patient information could not be loaded. Please try again later", "error_adding_feedback": "Feedback creation failed. Please try again later.", "success_adding_feedback": "Feedback created successfully", "no_review_to_download": "There is no review to download", "download_review_created_line": "Reviewed by {{reviewed_by}} on {{date}}", "download_review_feedback_line": "Feedback: {{feedback}}", "download_review_rating_line": "Rating: {{rating}}", "reviews_print_title": "Reviews of Ticket #{{ticketNumber}}" }, "blacklist": { "title": "Blocked Access", "tabs_title": { "email": "Email", "phone": "Phone", "ip": "IPs" }, "block_access_type": { "email": "Email Address", "ip": "IP Address", "phone": "Phone Number" }, "status_type": { "blocked": "Blocked", "unblock": "Unblock" }, "note": "Note", "reported_on": "Reported On", "reported_by": "Reported By", "status": "Status", "add_new_block": "Add New Block", "add_new_block_form": { "title": "Add New Block", "email_description": "All incoming messages will be blocked from that email.", "phone_description": "All incoming calls & SMS messages will be blocked from that number.", "ip_description": "All incoming chat requests will be blocked from that IP Address.", "note_placeholder": "Enter Note", "block_user": "Block User" }, "unblock_contact_modal": { "title": "Unblock Contact?", "message": "Are you sure you want to unblock this contact?", "ok_button_text": "Unblock Contact" }, "unblock_success": "Contact unblocked successfully.", "unblock_fail": "Contact unblocking failed.", "already_blocked": "This record was already blocked" }, "security": { "not_authorized": "It seems that you are not authorized to perform this operation,\nplease try again by re-logging into the system." }, "patient_ratings": { "title_plural": "Live Support Ratings", "title_singular": "Live Support Rating", "rating_by": "By <0>{{name}}", "rating_fetch_error": "Fetching patient rating for ticket failed. Please try again", "dissatisified": "Unsatisfied", "satisfied": "Satisfied", "very_satisfied": "Very Satisfied", "patient_comment": "Patient Comment", "agent": "Agent", "rating_not_applied": "Rating not applied to an agent.", "dont_apply": "Don’t Apply Rating", "rating_appliance_error": "Error toggling patient rating appliance. Please try again.", "bot_ratings": "Virtual Assistant Rating" }, "browser_notifications": { "title": "Browser Notifications", "call": "Voice Calls", "chat": "Chats", "sms": "SMS Messages", "email": "Email Messages", "description": "Turn on browser notifications to be notified of incoming calls, messages and emails.", "have_unread_email": "You have unread email messages", "have_unread_sms": "You have unread SMS messages", "have_unread_email_body": "You have new email messages. \nClick here to view on your inbox", "have_unread_sms_body": "You have new SMS messages. \nClick here to view on your inbox" }, "configuration": { "title": "Configurations", "appointments": "Appointments", "appointment_type": "Appointment Types", "appointment_cancellation": "Cancellation Reasons", "notifications": "Notifications", "appointment_reminder": "Appointment Reminders", "email_notification_templates": "Email Templates", "sms_notification_templates": "SMS Templates", "branding_menu": "Branding", "practice_branding_menu": "Practice Branding", "practice_email_template_menu": "Practice Email Template", "call_center": "Call Center", "contact_categories_menu": "Contact Categories", "security_settings_menu": "Security", "web_chat_menu": "Web Chat", "business_hours_menu": "Business Hours", "general": "General", "tickets": "Tickets", "tags": "Ticket Tags", "ticket_department": "Departments/Groups", "ticket_configuration": "Tickets Configurations", "public_links_menu": "Public Links", "patient_chart_tabs_visibility": "Patient Chart Tab Visibility", "ticket_department_menu": "Departments/Groups", "confirm_cancel": "Changes have been made. If you cancel they will be discarded. Proceed with cancelling?", "english_content": "English content", "spanish_content": "Spanish content", "appointment_type_list": { "title": "Appointment Types", "description": "You need to map and configure EHR/EMR appointment types to Helio appointment types. You need at least 1 Helio appointment type in order for patients to be able to select and schedule appointments through Helio application.", "not_available": "N/A", "not_exists_on_emr": "This appointment type has been removed from EHR/EMR. Appointment type mapping will remain in Helio until configuration is changed.", "column_names": { "ehr_emr_appointment_id": "EHR/EMR Appointment ID", "helio_appointment_name": "Helio Appointment Name", "description": "Description" } }, "appointment_type_details": { "appointment_type_name": "Helio Appointment Name", "appointment_description": "Appointment Description", "selectable_by_patient": "Selectable By Patient", "established_patient": "Established Patient", "new_patient": "New Patient", "all": "All", "patient_type": "Patient Type", "can_be_rescheduled": "Can Be Rescheduled", "reschedule_timeframe": "Reschedule Time-frame", "days": "Days", "hours": "Hours", "can_be_canceled": "Can be canceled", "cancelation_timeframe": "Cancellation Time-frame", "cancelation_fee": "Cancellation Fee", "appointment_instructions": "Appointment Instructions", "created_by": "Created By", "created_date": "Created Date:", "modified_by": "Modified By:", "modified_date": "Modified Date:", "template_body_character": "{{currentLength}} characters", "update_error": "Updating of appointment type failed. Please try again.", "update_success": "Appointment type updated successfully.", "error_fetching": "Fetching appointment type details failed. Please try again.", "tooltip_helio_appointment_name": "Enter appointment name as displayed to patient. \n<1>(i.e. WWE in EMR/EHR can be entered here as “Well Woman Exam\")", "tooltip_helio_appointment_description": "Enter appointment description as displayed to patient. \n<1>(i.e. This appointment includes a physical exam and all necessary labs . It is fully covered by most insurances etc.)", "tooltip_selectable_by_patient": "Click Yes or No to define if appointment type will be available to patient for selection.", "tooltip_reschedule_timeframe": "Enter number of days allowed to reschedule before the appointment day.\n<1>(i.e. patient can reschedule up to 2 days before the appointment time)", "tooltip_cancelation_timeframe": "Enter number of hours allowed to cancel before the appointment day.\n<1>(i.e. patient can cancel up to 48 hours before the appointment time)", "tooltip_selected_providers": "Select all applicable providers for this appointment type.", "tooltip_appointment_instructions": "Enter any specific instructions for this appointment type to be shared with patient. \n<1>(i.e. arrival timing, parking, forms to be filled out etc.)", "selected_providers": "Selected Providers", "warning_info": "There are unsaved changes, are you sure you want to cancel?", "warning": "Warning" }, "cancellation_reason": { "title": "Appointment Cancellation Settings", "description": "Map and configure EHR/EMR appointment cancellation types to how they will appear to patients.\n\nIf voice bot can not recognize the reason for canceling or rescheduling an appointment, choose default options on how they should be entered/mapped in the EMR/EHR system.", "error_fetching_reasons": "Fetching cancellation reasons failed. Please try again.", "grid_id": "EHR/EMR Appointment cancellation ID", "grid_name": "Helio Appointment Cancellation Name", "grid_description": "Description", "default_reason_label": "Cancellation Reason Type", "cancellation_reason_option": "cancellation reason", "reschedule_reason_option": "rescheduling reason", "set_default": "If <0>{{reason}} is not recognized by the bot set", "as_default": "as default.", "save_success": "Cancellation reason saved successfully.", "delete_success": "Cancellation reason deleted successfully.", "save_error": "Operation failed. Please try again later.", "save_default_success": "Default cancellation reason(s) configured successfully.", "save_default_error": "Setting up default cancellation reason(s) failed. Please try again later.", "confirm_delete_title": "Are you sure you want to delete {{cancellationReason}}?", "details": { "created_by": "Created By:", "created_date": "Created Date:", "modified_by": "Modified By:", "modified_date": "Modified Date:", "helio_appointment_cancelation_name": "Helio Appointment Cancellation Name", "helio_appointment_cancelation_name_tooltip": "Cancellation reason how it will appear to patients.", "appointment_cancelation_description": "Appointment Cancellation Description", "appointment_cancelation_description_tooltip": "Explanation of cancellation reason how it will appear to patients.", "appointment_cancelation_description_character_limit": "50 characters", "reason_mapping": "Reason Mapping", "reason_mapping_tooltip": "How voice bot will recognize this cancellation reason.", "save_success": "Cancellation reason saved successfully.", "delete_success": "Cancellation reason saved successfully.", "error": "An error ocurred. Please try again later." } }, "web_chat": { "title": "Web Chat Settings", "description": "Use the settings below to set up and configure web chat widget on your website.", "chat_auto_start": "Chat Auto Start", "chat_auto_start_description": "Turn this setting on if you would like to initiate chat automatically when user accesses web screen. You can also set delay time when chat should be initiated.", "auto_start_on": "Auto Start ON", "auto_start_off": "Auto Start OFF", "auto_start_chat_in": "Auto Start Chat In", "time_delay": "Time Delay", "seconds": "Seconds", "minutes": "Minutes", "chat_position": "Chat Widget Position", "right_middle": "Right middle", "right_bottom": "Right bottom", "chat_position_description": "Select location on the web screen where you would like chat icon and widget to appear on your website.", "domains_title": "Add required domains for the chat widget", "domains_description": "Add the website domains where you want the chat widget to display. For example https://www.yourcompany.com or https://support.yourcompany.com. This is required to validate the origin of the chat requests.", "script_title": "Add the chat widget to your site", "script_description": "Follow the steps below to add the chat widget to your site.", "script_description_2": "1. Copy the code below.", "script_description_3": "2. Paste the code snippet right after the tag on each page of your site to which you’d like to add chat functionality.", "script_placeholder": "Enter your script", "copy_to_clipboard": "Copy To Clipboard", "add_domain": "Add Domain", "domain": "Domain", "save_success": "Settings saved successfully", "save_failed": "There is an error, please try again later", "get_failed": "There is an error, please try again later", "copied": "Script has been copied to clipboard", "chat_idle": "Chat Idle Settings", "chat_idle_description": "Set the delays for warning and ending chat, ending chat will start after warning", "chat_first_warning": "Display warning in minutes", "chat_ending_chat": "End chat in minutes (after warning)" }, "appointment_types_for_providers": { "provider_dropdown_label": "Provider", "menu_name": "Provider Appointment Settings", "title": "Provider Appointment Settings", "description": "Select a provider and appointment types that patients will be able to manage in Helio via voice bot, SMS, chat and webforms\n(Schedule, Reschedule, Cancel).\nAppointments that are not selected will be still available in your EMR/EHR but not visible to patients in Helio.\nMapping must be done for each provider individually.", "grid_appointment_id": "EHR/EMR APPOINTMENT ID", "grid_appointment_name": "HELIO APPOINTMENT NAME", "grid_description": "DESCRIPTION", "grid_allow": "ALLOW", "error_fetching_items": "Fetching items failed. Please try again.", "tooltip_allow": "Allow appointment scheduling in Helio for this provider.", "save_success": "Appointment types saved successfully.", "save_error": "Operation failed. Please try again later." }, "quick_response_templates": { "disclaimer": "Helio supports English and Spanish. Enter English first—Spanish will auto-fill and can be edited later.", "sms": "Quick Response SMS", "sms_title": "Quick Response SMS Templates", "sms_title_description": "Please select SMS template and click on the edit icon to modify.", "error_fetching": "Error fetching quick response templates. Please try again.", "error_fetching_details": "Error fetching quick response template details. Please try again.", "email": "Quick Response Email", "email_title": "Quick Response Email Templates", "email_title_description": "Please select Email template and click on the edit icon to modify.", "display_text": "Template name", "require_preprocessing": "Require preprocessing", "subject": "Subject", "template_id": "ID", "grid_modified_by": "Modified By", "grid_modified_on": "Modified On", "inbox": "Inbox", "ticket_detail": "Ticket Detail Screen", "CCP": "CCP", "sms_details_title": "SMS Quick Response Template: ", "email_details_title": "Email Quick Response Template: ", "new_template": "New Quick Response Template", "channel": "Channel", "channel_SMS": "Text (SMS) template", "channel_Email": "Email Template", "content": "Content", "save_success": "Template created successfully.", "save_error": "Template creation failed. Please try again." }, "sms_templates": { "title": "SMS Template:", "description": "Please select SMS template and click on the edit icon to modify.", "direction": "Direction: ", "error_fetching": "Fetching sms templates failed. Please try again.", "grid_name": "SMS TEMPLATE NAME", "grid_direction": "DIRECTION", "grid_modified_by": "MODIFIED BY", "grid_modified_on": "MODIFIED ON", "tool_tip_grid_direction_two_way": "Two way: Response from patient needed (Confirm, Cancel etc.)", "tool_tip_grid_direction_one_way": "One way: Notification, no response needed.", "save_success": "SMS template saved successfully.", "save_error": "Operation failed. Please try again later.", "warning": "Warning", "edit": { "template_body_field_name": "SMS Notification Text", "insert_drowpdown": "Insert", "reset_button": "Reset To Default Template", "template_body_character": "<0>{{currentLength}} characters", "template_body_character_tooltip": "Dynamic links are not included in the character count. They can add length to your SMS message. Consider keeping your content short.
1 SMS message= 160 characters." }, "formulas": { "first_name": "First Name", "last_name": "Last Name", "full_name": "Full Name", "short_name": "Short Name (eg. J.Smith)", "ticket_id": "Ticket ID", "ticket_number": "Ticket Number", "ticket_link": "Ticket Link", "sms_conversation_link": "SMS Conversation Link", "email_conversation_link": "Email Conversation Link", "user_first_name": "User First Name", "blocked_access_type_string": "Blocked String", "blocked_access_link": "Blocked Link", "blocked_access_value": "Blocked Value Details", "helio_link": "Helio Log In", "new_patient_registration_link": "New Patient Registration Form", "lab_result_link": "Test Results", "department_phone": "Department Phone Number", "department_patient_department_name": "Department Name", "department_address": "Department Address", "department_address2": "Department Address 2", "department_city": "Department City", "department_state": "Department State", "department_zip": "Department ZIP", "department_parking_information": "Department Parking Info", "department_directions_link": "Department Directions Link", "company_name": "Company Name" } }, "appointment_reminders": { "title": "Appointment Reminder Settings", "non_reminders_description_1": "Configure automated appointment reminders for patients. Those will replace your EMR/EHR automated appointment reminders.", "non_reminders_description_2": "You currently don’t have any appointment reminders set.", "reminders_description": "Configure your appointment reminder timing. You can add multiple reminders. Reminders will be received via email or SMS based on patient’s communication preference set in EMR/EHR system.", "days_dropdown_label": "Days", "days_dropdown_label_prefix": "Appointment reminder", "days_dropdown_label_sufix": "prior to appointment time.", "add_another_reminder_button": "Add Another Reminder", "add_reminder_button": "Add Reminder", "get_error": "Error while getting records, please try again later.", "set_success": "Successfully set.", "set_error": "Error while setting record, please try again later.", "warning": "Warning" }, "public_links": { "title": "Public Links", "description": "Public links allow your practice to include Helio web forms for most frequent patient requests with your practice website. Simply copy below links and embed them in your website to allow users to access web forms.", "description_link_holder": "To customize your brand colors please visit <0>Practice Brand screen.", "grid_name": "WEB FORM", "grid_link": "LINK", "grid_copy_link": "COPY LINK", "copied_badge": "Copied to clipboard", "items": { "new_patient_registration": "New patient registration", "schedule_appointment": "Schedule Appointment", "manage_upcoming_appointments": "Manage upcoming appointments", "request_prescription_refills": "Request prescription refills", "medical_records": "Medical Records", "recent_test_results": "Recent test results", "new_patient_referral": "New eReferral" } }, "contact_categories": { "title": "Contact Categories", "description": "Use settings below to manage contacts categories.", "grid_name": "CATEGORY NAME", "edit_title": "Edit Category", "add_title": "Add Category", "category_name_label": "Category Name", "add_category_button": "Add Category", "delete_error": "Error while deleting record, please try again later.", "create_error": "Error while adding record, please try again later.", "update_error": "Error while updating record, please try again later.", "get_error": "Error while getting records, please try again later.", "create_success": "Successfully added.", "update_success": "Successfully updated.", "delete_success": "Successfully deleted.", "any_contact_exists_in_category": "This category has contacts associated with it and can not be deleted." }, "security_settings": { "title": "Security Settings", "get_error": "Error while getting data, please try again later.", "save_success": "Successfully saved. \n Please note that your changes will take effect in 30 minutes.", "save_error": "Error while saving data, please try again later.", "hipaa_verification_retry_number_title": "HIPAA Verification Retry Count", "hipaa_verification_retry_number_description": "Number of identity verification retries allowed. If exceeded patient will have to call the office.", "hipaa_verification_retry_number_label": "Retry Count", "hipaa_verification_retry_number_type": "Numeric", "verified_patient_expires_in_days_title": "Verified Identity Expiration", "verified_patient_expires_in_days_description": "Time patient identity stays verified on one device, after first successful verification.", "verified_patient_expires_in_days_label": "Session Expiration", "verified_patient_expires_in_days_type": "30 Days Max", "medical_records_download_expiration_in_days_title": "Medical Record Link Expiration", "medical_records_download_expiration_in_days_description": "Medical record link expiration time.", "medical_records_download_expiration_in_days_label": "Expiration Time", "medical_records_download_expiration_in_days_type": "Days", "redirect_link_expiration_in_hours_title": "Link Expiration (Patients)", "redirect_link_expiration_in_hours_description": "Expiration time for links such as test results, prescription refill etc. If expired, they will have to be requested again.", "redirect_link_expiration_in_hours_label": "Expiration Time", "redirect_link_expiration_in_hours_type": "Hours", "verification_fail_wait_in_minutes_title": "Patient Verification Lock Duration", "verification_fail_wait_in_minutes_description": "Time period patient will be locked/unable to verify again after they reach maximum number of retries.", "verification_fail_wait_in_minutes_label": "Lock Duration", "verification_fail_wait_in_minutes_type": "Minutes", "guest_sms_expiration_in_hours_title": "SMS Link Expiration (Non-Patient)", "guest_sms_expiration_in_hours_description": "SMS conversations with Contacts (users other than patients). Conversation history link expiration time.", "guest_sms_expiration_in_hours_label": "Expiration Time", "guest_sms_expiration_in_hours_type": "Hours", "user_timeout_inactivity_in_minutes_title": "User Timeout Due to Inactivity", "user_timeout_inactivity_in_minutes_description": "Number of minutes before Helio users will be automatically signed out due to inactivity.", "user_timeout_inactivity_in_minutes_type": "Minutes", "user_timeout_inactivity_in_minutes_label": "Timeout", "warning": "Warning" }, "practice_branding": { "title": "Practice Branding", "description": "Use the settings below to customize branding for your practice. You can upload your company logo and update brand colors to customize patient and contact facing web forms, website chat widget and emails.", "logo_title": "Company Logo Image", "logo_description": "Please upload your logo image as a transparent SVG, PNG or GIF file. Logo artwork should be up to 48 px height.", "logo_label": "Header Logo Image:", "logo_picker_button": "Choose File", "colors_title": "Customize Colors", "colors_description": "Update the colors below and use preview links to view sample customized screens. Once you are happy with your changes click the “Save” button to save changes. Changes will be applied to all patient and contact facing web forms, emails and web chat widget.", "primary_color_title": "Primary Color:", "primary_color_description": "Used for buttons and links", "hover_color_title": "Button Hover Color:", "hover_color_description": "Used for button hover state", "focused_color_title": "Button Focused Color:", "focused_color_description": "Used for button pressed state", "secondary_color_title": "Secondary Color:", "secondary_color_description": "Used in page headers, subtitles", "tertiary_color_title": "Tertiary Color:", "tertiary_color_description": "Used in page titles.", "preview_title": "Preview your updates", "web_form_preview": "Web Form Preview", "email_template_preview": "Email Template Preview", "save_success": "Successfully updated.", "save_error": "Error while updating data, please try again later.", "logo_upload_error": "Error while uploading logo, please try again later.", "get_error": "Error while getting data, please try again later.", "returned_to_default_logo": "Current image has been removed, and default image is being used now, You need to save your changes.", "returned_to_current_logo": "New image has been removed.", "uploaded_new_logo": "New image has been uploaded, You need to save your changes.", "warning_info": "There are unsaved changes, are you sure you want to cancel?", "warning": "Warning" }, "business_hours": { "title": "Business Hours", "description": "Set your business hours.", "description_holiday": "Set your holiday hours.", "description_oncall_schedule": "Configure your on-call schedule.", "enter_hours_title": "Enter your business hours", "enter_hours_description": "If call routing is enabled, calls during non-working hours will be routed. To prevent call routing during short breaks do not include breaks in your daily schedule.\n\nExample:\n\nWorking hours start at 9 am, lunch break is from 12 pm - 1 pm, work hours end at 5 pm.\n\nTo prevent routing from 8 am to 9 am and from 12 pm - 1 pm, working hours should be set from 8 am to 5 pm. Those hours pretend only for the voice and chat channels. SMS and Email channel will function in their normal mode.", "tab_general_settings_title": "General Settings", "error_fetching_timezones": "Timezones could not be fetched. Please try again.", "error_fetching_settings": "Settings could not be fetched. Please try again.", "tab_set_business_hours_title": "Set Business Hours", "tab_set_holidays": "Set Holidays", "tab_oncall_schedule_title": "On-Call Schedule", "add_date_time": "Add Day and Time", "types": { "24_7": "24/7", "custom_business_hours": "Custom business hours" }, "table": { "day_name": "Day", "start_time_name": "Start Time", "end_time_name": "End Time" }, "dayOfWeek": { "sunday": "Sunday", "monday": "Monday", "tuesday": "Tuesday", "wednesday": "Wednesday", "thursday": "Thursday", "friday": "Friday", "saturday": "Saturday" }, "hour_overlapping_error": "There is an overlap in business hours for the chosen day.\nPlease adjust your selection.", "add_day_hour_title": "Add Day and Time", "edit_day_hour_title": "Edit Day and Time", "day_select_label": "Day", "start_time_select_label": "Start Time", "end_time_select_label": "End Time", "start_date_select_label": "Start Date", "end_date_select_label": "End Date", "save_success": "Successfully updated.", "save_error": "Error saving settings, please try again.", "add_holiday": "Add Holiday", "holidays_schedule": "Holidays Schedule", "add_holiday_title": "Add Holiday", "edit_holiday_title": "Edit Holiday", "holiday_table": { "name": "Name", "start_date_name": "Start Date", "end_date_name": "End Date", "start_time_name": "Start Time", "end_time_name": "End Time" }, "holiday_name": "Holiday Name", "add_oncall": "Add On-Call", "oncalls_schedule": "On-Calls Schedule", "schedule_preview": "Schedule Preview", "add_oncall_title": "Add On-Call", "edit_oncall_title": "Edit On-Call", "oncall_schedule_table": { "name": "Provider", "start_date_name": "Start Date", "end_date_name": "End Date", "start_time_name": "Start Time", "end_time_name": "End Time" }, "provider_label": "Provider", "recurrence_number_label": "Repeats for", "recurrence_unit_label": "Recurrence", "recurrence_unit_label_none": "None", "recurrence_unit_label_day": "Day(s)", "recurrence_unit_label_week": "Week(s)", "recurrence_unit_label_month": "Month(s)", "recurrence_unit_label_year": "Year(s)", "event_overlap_warning": "Schedule overlap", "choose_month": "Choose month", "export": "Export", "schedule_for": "Schedule for", "events_start": "Start:", "events_end": "End:", "provider_not_associated": "Make sure provider is associated with a user", "phone_missing": "Contact IT support to add provider phone number", "end_date_cannot_be_before_start_date": "Start date can not be later then end date.", "missing_provider_on_user": "Provider not assigned
Link this provider to a user:
Users → Select User → Edit → EHR/EMR Settings → Select Provider → Save", "missing_phone_on_user": "Phone number missing
The selected provider does not have a phone number on file
Please contact support at {{supportEmail}} or submit a support case for assistance. (link: https://help.helio.clinic/support-request/)", "general_setting": { "title": "Set call routing and auto-reply rules for holidays and non-working hours.", "time_zone": "Time Zone", "set_rule_title": "Set Rules for Non-Working and Holiday Hours", "call_forwarding_title": "Call Forwarding(Routing)", "call_forwarding_description": "Route all incoming calls to an external number.", "routing_number": "Routing Number", "voice_bot_inactive": "Turn on call routing to an external number when out of business hours.", "sms_inactive": "Turn on SMS auto-reply when out of business hours.", "email_inactive": "Turn on Email auto-reply when out of business hours.", "routing_bullet_1": "Voice bot is active. Calls are routed only when live support is needed.", "routing_bullet_2": "Chat bot is active. A notice will appear that no live agents are available.", "voice": "Voice", "voice_bullet_1": "Voice bot is active.", "voice_bullet_2": "Calls are routed to the routing number/service. Caller will be notified about routing to an external number.", "chat": "Chat", "chat_bullet_1": "Chat bot is active.", "chat_bullet_2": "User is notified that live support is not available.", "chat_bullet_3": "Call-back is offered if live support is requested.", "sms_auto_reply": "SMS auto-reply", "sms_auto_reply_description": "Sender will receive the following automated message:", "oncall_text_alerts": "On-Call Text Alerts", "oncall_text_alerts_description": "Turn on text alerts for emergency callbacks after hours", "configure_oncall_schedule": "Configure on-call schedule", "edit_and_view_sms_auto_reply_message": "View and Edit Automated SMS Reply Message", "email_auto_reply": "Email auto-reply", "email_auto_reply_description": "Sender will receive the following automated message:", "edit_and_view_email_auto_reply_message": "View and Edit Automated Email Reply Message" } }, "email_template_details": { "not_found": "Specified template not found.", "template_name": "Email Template Name: <0>{{name}}", "subject": "Email Subject", "title": "Email Title", "created_by": "Created By: ", "modified_by": "Modified By: ", "created_date": "Created Date: ", "modified_date": "Modified Date: ", "body": "Email Body", "reset_to_default": "Reset To Default Template", "preview": "Preview", "preview_error": "Previewing failed. Please try again.", "update_error": "Updating of {{templateName}} template failed. Please try again.", "update_success": "{{templateName}} template updated successfully.", "title_tooltip": "Add a title/headline that will be displayed in the email body.", "warning": "Warning" }, "email_template_list": { "title": "Email Templates", "description": "Please select email template and click on the edit icon to modify.", "email_template_name": "Email template name", "email_subject": "Email subject", "email_template_modified_on": "Modified on", "error_fetching": "Fetching email templates failed. Please try again." }, "web_form_preview": { "title": "Please rate your recent experience with Helio.", "paragraph_1": "Thinking about your interaction you had, how satisfied are you with the experience?" }, "patient_chart_tabs": { "title": "Patient Chart Tab Visibility", "description": "Select which tabs users will see on patient's charts.", "insurance": "Insurance", "appointments": "Appointments", "patient_cases": "Patient Cases", "medications": "Medications", "test_results": "Test Results", "update_success": "Successfully saved.", "warning": "Warning" }, "general_settings": { "title": "General Settings", "force_to_redirect": "Force To Redirect", "force_to_redirect_info": "Redirect all incoming calls to an external phone number.", "call_us_phone_number": "Call Us Phone Number", "call_us_phone_number_info": "Phone number that will be displayed if support is needed.", "support_email_address": "Support Email Address", "support_email_address_info": "Email address that will be displayed if support is needed. E.g. info@clinic.com", "redirect_phone_number": "Redirect Phone Number", "redirect_phone_number_info": "Enter an external phone number to redirect all incoming calls.", "deleted_departments": "Deleted Departments", "deleted_departments_info": "If a department is deleted in your EMR/EHR, please enter the department ID.", "deleted_departments_warning": "Deleted departments should contain only numbers separated by comma and numbers should be greater than -1", "warning": "Warning", "save_error": "Error saving settings, please try again.", "save_success": "Settings saved successfully.", "get_error": "Could not fetch record. Please try again." }, "practice_email_template": { "title": "Practice Email Template", "description": "Use the settings below to customize branding for your email templates. Updates will be applied for all email notifications.", "logo_title": "Customize Header and Footer Logo Images", "logo_description": "Please upload your logo image in PNG or GIF file format (<0>maximum 72 dpi resolution). Maximum logo image height is 40 px. Uploading GIF or PNG file with transparency will achieve best results with logo blending seamlessly with header background.", "header_logo_label": "Header Logo Image:", "footer_logo_label": "Footer Logo Image:", "customize_color_title": "Customizing Template Colors", "customize_color_description": "To customize your brand colors please visit <0>Practice Branding screen.", "reset_to_default_button": "Reset To Default Template", "email_footer_disclaimer": "Email Footer Disclaimer Text", "button_preview": "Preview", "save_success": "Successfully updated.", "save_error": "Error while updating data, please try again later.", "logo_upload_error": "Error while uploading logo, please try again later.", "get_error": "Error while getting data, please try again later.", "logo_picker_button": "Choose File", "warning": "Warning" }, "online_rating": { "header": "Public Reviews", "description": "Patients who are highly satisfied with our services have the option to rate us on various third-party online platforms like Yelp, thanks to public reviews.\nUse the settings below to control the process of public reviews.", "name": "Public Review Site Name", "url": "Public Review Site URL", "threshold": "Threshold time (in months)", "enabled": "Toggle sending notifications to patients for public review on/off.", "threshold_info": "The threshold info is a numerical parameter that regulates the duration for which a patient will not receive notification via email or SMS after completing one public review, to avoid spamming them in case they have had multiple interactions with our system (multiple tickets).", "min_threshold": "Threshold has to be positive integer as it represents the months.", "well_formatted": "Please provide a well formatted URL that starts with http(s) protocol (e.g. https://www.google.com)", "tooltip_name": "The value to be used as a button label that, once clicked, takes patient to a review site whose address you enter in the URL field below.\nExample: https://prnt.sc/AKnxJ8XLiMxw" } }, "ticket_department": { "title": "Departments/Groups", "description": "Use settings below to manage departments or groups in your organization.", "table_header": "Departments", "create_department": "Add Department", "table": { "department_name": "Department Name" }, "add_department": "Add Department", "edit_department": "Edit Department", "input_label": "Department Name", "delete_error": "Error while deleting record, please try again later.", "create_error": "Error while adding record, please try again later.", "update_error": "Error while updating record, please try again later.", "get_error": "Error while getting records, please try again later.", "create_success": "Successfully added.", "update_success": "Successfully updated.", "delete_success": "Successfully deleted." }, "ticket_tags": { "title": "Tags", "description": "Use settings below to manage tags in the system. Tickets can be associated with and searched by specific tags.", "table_header": "Tags", "create_tag": "Add Tag", "tooltip_system_default": "System default", "table": { "tag_name": "Tag Name" }, "delete_error": "Error while deleting tag, please try again later.", "create_error": "Error while adding tag, please try again later.", "update_error": "Error while updating tag, please try again later.", "get_error": "Error while getting tag, please try again later.", "create_success": "Tag successfully added.", "update_success": "Tag successfully updated.", "delete_success": "Tag successfully deleted.", "modal": { "add_tag": "Add Tag", "edit_tag": "Edit Tag", "input_label": "Tag Name" } }, "ticket_configuration": { "title": "Tickets Configurations", "description": "Please select ticket type to view or modify ticket configuration.", "table_reason_header": "Ticket Reason", "add_reason": "Add Reason", "table_subject_header": "Ticket Subjects", "add_subject": "Add Subject", "ticket_type": "Ticket Type", "warning": "Warning", "reason_table": { "reason_label": "Reason", "voice_bot_name": "Recognized bot intent", "voice_bot_tooltip": "Choose a bot action/intent to pair with the reason. If the bot recognizes this action during a chat or a voice call, it will automatically set defined value as the reason for the ticket." }, "subject_table": { "reason_label": "Subject", "voice_bot_name": "Recognized bot intent", "voice_bot_tooltip": "Choose a bot action/intent to pair with the subject. If the bot recognizes this action during a chat or a voice call, it will automatically set defined value as the subject for the ticket." }, "duration": "Ticket Duration", "duration_tooltip": "The time before the ticket will change the status to overdue.", "hours": "Hours", "edit_subject": "Update Ticket Subject", "edit_reason": "Update Ticket Reason", "reason_label": "Reason", "subject_label": "Subject", "voice_intent": "Recognized bot intent", "create_success": "Successfully added.", "update_success": "Successfully updated.", "delete_success": "Successfully deleted.", "get_error": "Error while getting records, please try again later.", "delete_error": "Error while deleting record, please try again later.", "create_error": "Error while adding record, please try again later.", "update_error": "Error while updating record, please try again later." }, "blocked_popup": { "title": "Pop-ups blocked.", "content": "It looks like pop-ups in your web browser are blocked. Please use the links below to see instructions on how to update your browser settings and allow pop-ups.", "chrome_settings": "Google Chrome browser settings", "firefox_settings": "Firefox browser settings", "edge_settings": "Microsoft Edge browser settings" }, "reports": { "performance_charts": "Performance Charts", "reports": "Reports", "report": "Report", "view": "View", "download": "Download", "month": "Month", "start_date": "Start Date", "end_date": "End Date", "report_options": { "agent_reports": "Agent KPIs", "bot_reports": "Bot Report", "system_reports": "System Report", "queue_reports": "Queues Report" }, "view_options": { "yesterday": "Yesterday", "last_7_days": "Last 7 Days", "last_week": "Last Week (Mon - Sun)", "last_month": "Last Calendar Month", "monthly_reports": "Monthly Reports", "custom_date_range": "Custom Date Range", "current_week": "This Week", "current_month": "This Month" }, "voice": "Voice", "chat": "Chat", "utilization": "Utilization", "voice_average_hold_time": "Voice Average Hold Time", "average_handle_time": "Average Handle Time", "bottom_5_performers": "Bottom 5 Performers", "report_for": "Report for {{title}}", "get_agent_report": { "error": "An error occurred. Please try again later." }, "download_agent_report": { "success": "Agent report is downloaded.", "error": "An error occurred. Please try again later." }, "get_queue_report": { "error": "An error occurred. Please try again later." }, "get_bot_report": { "error": "An error occurred. Please try again later." }, "get_system_report": { "error": "An error occurred. Please try again later." }, "download_queue_report": { "success": "Queue report is downloaded.", "error": "An error occurred. Please try again later." }, "download_bot_report": { "success": "Bot report is downloaded.", "error": "An error occurred. Please try again later." }, "download_system_report": { "success": "System report is downloaded.", "error": "An error occurred. Please try again later." }, "most_abandoned_queues": "Most Abandoned Queues", "queues_with_highest_average_wait_time": "Queues with Highest Average Wait Time", "top_5_queues_by_inbound_volume": "Top 5 Queues By Inbound Volume", "queues_performance": "Queues Performance", "queues_report": "Queues Report", "queue_reports": { "column_names": { "queue": "Queue", "channel": "Channel", "inbound": "Inbound", "answered": "Answered", "pertence_answered": "% Answered", "abandoned": "Abandoned", "pertence_abandoned": "% Abandoned", "avg_duration": "Avg. Duration", "awt": "AWT*" }, "awt": "Average Wait Time" }, "agent_report": "Agent KPIs", "agent_reports": { "column_names": { "agent_name": "Agent Name", "total_calls_and_chats": "Total Calls & Chats*", "total_calls_and_chats_tooltip": "Chats and calls with agent interaction", "utilization": "Utilization% *", "utilization_tooltip": "% of time agents were active (on call/chat)", "avg_idle_time": "Avg. Idle Time*", "avg_idle_time_tooltip": "Average time agent was available without handling any calls/chats", "answer_rate": "Answer Rate*", "answer_rate_tooltip": "% of answered calls and chats routed to agent", "missed_contact": "Missed Contact*", "missed_contact_tooltip": "Calls and chats routed to agent but not answered including:\n- One call/chat missed multiple times (each missed counts)\n- Calls and chats abandoned by customers\n- Calls and chats that resulted in callback requests", "acwt": "ACWT*", "acwt_tooltip": "Average time spent in after \"After work\" mode", "total_chats": "Total Chats*", "total_chats_tooltip": "Total number of chats handled by agent", "average_chat_handle_time": "Avg. Handle Time*", "average_chat_handle_time_tooltip": "Average handle time from chat acceptance to closing the contact (includes after call work mode)", "average_chat_duration": "Avg. Chat Duration*", "average_chat_duration_tooltip": "Average active chat time (excluding after call work mode)", "total_inbound": "Total Inbound*", "total_outbound": "Total Outbound*", "total_inbound_tooltip": "Total inbound call volume including internal calls ", "total_outbound_tooltip": "Total outbound call volume including internal calls ", "avg_handle_time": "AVG. Handle Time*", "avg_handle_time_tooltip": "Average handle time from call acceptance to closing the contact (includes hold times & after call work mode)", "avg_hold_time": "AVG. Hold Time", "rating": "Rating", "total_calls": "Total Calls*", "total_calls_tooltip": "Total inbound and outbound call volume including internal calls", "total_tickets": "Total Tickets*", "total_tickets_tooltip": "Total tickets assigned to agent (excludes archived tickets)", "overdue_tickets": "Overdue Tickets", "total_sms": "Total SMS*", "total_sms_tooltip": "Total SMS tickets assigned to agent", "total_emails": "Total Emails*", "total_emails_tooltip": "Total Email tickets assigned to agent", "avg_sms_response": "Avg. SMS Response*", "avg_sms_response_tooltip": "Average time needed for first response to new SMS", "avg_email_response": "Avg. Email Response*", "avg_email_response_tooltip": "Average time needed for first response to new Email" }, "column_postfixes": { "days": "days", "day": "day" } }, "agent_reports_tabs": { "voice_and_chat": "Voice & Chat", "voice": "Voice", "chat": "Chat", "tickets": "Tickets" }, "bot_reports": { "key_kpis": "Key KPIs", "total_calls": "Total Calls", "total_calls_tooltip": "Total inbound calls (incl. inbound calls when \"Force to redirect\" is enabled)", "total_chats": "Total Chats", "appointments_scheduled": "Appointments Scheduled", "new_patients_registered": "New Patients Registered", "bot_kpis": "Smart Chat & Smart Voice KPIs", "channel": "Channel", "total_serviced": "Total Serviced", "average_duration": "Average Duration", "bot_ratings": "Virtual Assistant Rating", "results": "Results", "kpi": "KPI", "value": "Value", "appointments_rescheduled": "Appointments Rescheduled", "appointments_canceled": "Appointments Canceled", "appointment_information_requests": "Appointment Information Requests", "medication_refill_requests": "Medication Refill Requests", "test_results_requests": "Test Results Requests", "medical_history_requests": "Medical History Requests", "voice": "Voice", "chat": "Chat" }, "performance_charts_page": { "queues_inbound_volume_over_time_chat": "Queues Inbound Volume Over Time - Chat", "queues_inbound_volume_over_time_voice": "Queues Inbound Volume Over Time - Voice", "queues_chats_volume_over_time": "Queues Chats Volume Over Time", "top_5_by_volume": "Top 5 By Volume", "custom": "Custom", "select_up_to_5_queues": "Select up to 5 queues", "selected_error_0": "You should choose at least one queue for custom view", "selected_error_5": "You should choose at most five queues for custom view", "bot_performance_chart_title": "Bot Calls and Chats Volume", "bot_calls_key": "Calls", "bot_chats_key": "Chats", "total_chats": "Total Chats", "total_calls": "Total Calls" }, "system_reports": { "title": "System KPI report", "key_kpis": "Key KPIs", "total_tickets_created": "Total Tickets Created", "total_incoming_calls": "Total Incoming Calls", "total_incoming_chats": "Total Incoming Chats", "total_incoming_sms": "Total Incoming SMS", "total_incoming_email": "Total Incoming Email", "channel": "Channel/Feature", "kpi": "KPI", "value": "Value", "tickets": "Tickets", "voice": "Voice", "chat": "Chat", "sms": "SMS", "email": "Email", "tickets_by_reason": "Tickets By Reason", "average_patient_satisfaction_rating": "Average Patient Satisfaction Rating", "total_inbound_calls": "Total Inbound Calls", "total_outbound_calls": "Total Outbound Calls", "average_response_time": "Average Response Time", "total_inbound_chats": "Total Initial Inbound Chats", "total_inbound_chats_tooltip": "Number of chats initiated (including chats without bot and/or agent interaction)", "total_outgoing_sms": "Total Outgoing SMS", "total_initial_inbound_emails": "Total Initial Inbound Emails" } }, "notice_down": { "title": "Unplanned downtime - Our sincere apology!", "description": "We are currently facing a major services outage that causes Helio and other applications to do go down. We understand how much this affects your clinic flows, and we are working to get Helio up as soon as possible.", "what_happens": "What happens now?", "voices_call_title": "Voice calls", "voices_call_description": "All voice calls to your office/clinic will be redirected to your \"Redirect Number\" or \"On Call Service\", depending on your configuration settings.", "chat_title": "Chat", "chat_description": "Chat on your website is not available at the moment. Patients are notified to call your office in case of emergency.", "sms_email_title": "SMS & Email", "sms_email_description": "All incoming SMS and Email messages will be displayed in Helio once service is up again.", "foot_note": "We will inform you as soon as the issue is fixed.", "foot_note_line2": "Thank you for your patience" }, "product_tour": { "modal_title": "Welcome to Helio", "modal_desc": "Let us guide you through the main features you will be using.", "start_tour": "Start the tour", "skip": "Skip", "step1_title": "Contact Control Panel", "step1_desc": "With the Contact Control Panel you can manage calls and chats.", "step2_title": "Main Menu", "step2_desc": "This menu provides access to main logs, contacts and tickets.", "step3_title": "Quick Links", "step3_desc": "These are your quick links to Athena and Office365. With the single sign on feature you only need to log in to Helio to access your EMR and Athena via quick links.", "step4_title": "Search Bar", "step4_desc": "Use the search bar to look for patient, contacts, tickets and more.", "step5_title": "Dashboards", "step5_desc": "Switch between dashboards to see real time, team, and your activities.", "step6_title": "Hotspots", "step6_desc": "See available slots for all providers for the next 3 days.", "step7_title": "Statuses", "step7_desc": "Check statuses for all queues.", "step8_title": "Your Settings", "step8_desc": "Set your status, manage your profile and settings.", "step9_title": "Reports", "step9_desc": "Run agent, bot, system and queue reports.", "step10_title": "Users", "step10_desc": "Add, remove and manage user settings and permissions.", "step11_title": "Blocked Access", "step11_desc": "Manage email, phone and IP address blocking.", "step12_title": "Configurations", "step12_desc": "Manage configurations for your organization.", "done": "Finish" }, "header": { "quick_link": { "athena": "AthenaHealth", "connect": "Amazon Connect", "office": "Office365", "help": "Helio Help" } }, "attachments": { "dangerousExtension": "File \"{{file}}\" is not allowed (dangerous extension .{{ext}})", "fileTooLarge": "File \"{{file}}\" exceeds {{limit}}MB limit", "maxAttachmentsPartial": "Only 5 attachments allowed per message. {{count}} file(s) were not added.", "maxAttachmentsFull": "Maximum 5 attachments allowed. Remove some to add new ones.", "loading_attachments": "Loading attachments . . .", "error_fetching_attachments": "Error in fetching, please refresh the screen" } }